Customer Complaints : A Of Life And A Part Of Doing Business

Satisfied customers can be the best advocates, which is why customers’ needs should be satisfied every time.

I expect the same from an employee, as I believe the employees should be well informed about their job, their product, and their responsibility. If an employee is qualified in their work then he is in better position to handle a dissatisfied customer. As an employee, there are many ways to handle a customer but first I prefer being apologetic. This helps to calm down the customer and then it is easier to explain the matter to the

During the civil war, the False Claims Act (FCA) was passed to prevent the fraud committed by companies that were selling supplies to the Union Army. The Act contained qui tam provisions which authorized citizens to speak out against those deceiving companies. The public awareness of the FCA has been growing since the passage of the 1986 amendments. The number of whistleblowers cases that were filed has grown significantly to more than 6,000 cases in 2014 (Kusserow, 2014).

Your customers are not happy. The customer feels disconnected from the process and they feel their needs are not being met.

In the medical industry, customer service is a very important thing. As a customer and a new patient, I expect to walk into an office and be treated with the same respect as the next person in line. About two weeks ago, I went into the oral surgeon’s office and was looking around to see a tiny, but crowed waiting room. I came into this office with high expectations, for my sister had just gotten her wisdom teeth removed in this office with “exceptional service’’, as my mother put it. So I looked up at the receptionist’s desk and found myself placed as the second person in line.

Act on findings-If there is an experience where a customer has a problem find the cause and fix it

Handling the complaints of the customers in a hasty manner would enable them to like the organization again. Satisfied customers will act as the good ambassadors and marketers of the organization.

Do it yourself or hire someone to train them. Talk to them about good customer service and what it is (and isn’t) regularly. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, “I don’t know, but so-and-so will be back at...”

Will you ignore the problem and conduct business as usual? Or will you solve the customer’s concerns with diligence?

Successfully managing your customer relationships involves finding out about their purchasing habits, their opinions and their preferences. Record their data and create profiles of individual customers. Armed with this valuable information, marketing will become more effective and sales will increase. Ask customers for information and feedback to create a complete picture. Customers sometimes need to be asked more than once, so use multiple stages or complementary media. Dealing with complaints properly can also teach a lot about the weaknesses in retail business. A retailer may also need to rethink his operations to improve customer service and marketing. It's all about enhancing the customer experience.

You also need to create a solid structure and procedure for solving customer complaints, feedback and questions. Structure is important because it generates more coherence and confidence within the department, which in turn will help result in better customer service. If your employees are fully aware of the procedure then they don’t need to worry about what to do next.

To know whether you know what the problem truly is for the customers, you need to actually talk to them.

-Be aware of the customer’s expectations so that you can be prepared to meet any objections.

No one likes to receive complaints and when you are in the business that depends on the customers then it is hard to except. However, in the hospitality business, complaints are a major part. Customer complaints help us to make our Restaurant Café Ville better.

Customer service is now the one of the most buzzing word in the business. Satisfactions of the customers are vital for any kind of business no matter what the business is –service or product oriented. Making sure of the customers’ satisfaction provides the business with the extra edge of competitive advantage in the competitive business world. Thus there is no alter rather the assurance of customers’ satisfaction is the best way of competing and making success of the business.