Customer Cost, Quality And Time Specifications Are Met

3. For your current organisation (or one that you are familiar with), describe the policies and procedures that relate to customer service. Why is it important to follow these policies and procedures?

Your Customer Service Plan should include: A vision and mission that refers to internal and external customers Product standards that include: o dimensions o tolerances o pricing o material o delivery Policies and procedures for: o identifying customer needs that conform to the RATER model o responding to customer complaints

Given the highly competitive nature of today’s markets we as a company must provide high quality products to survive. Quality itself has become a major competitive factor and in many ways is a contributing factor in success or failure. The intent of this memo is to identify, explain and evaluate the three types of cost associated with quality.

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

0 1.3. Explain the factors to be taken into account in setting customer service performance targets and objectives

Please think of a time when you were required to create value for a customer. Briefly describe the situation, the process you used to determine the client’s needs, and the actions you took to ensure that the client was satisfied.

3. For your current organisation (or one that you are familiar with), describe the policies and procedures that relate to customer service. Why is it important to follow these policies and procedures?

a. The product or service, and general staffing plan. Provide a rationale for your plan.

8) Describe why their organisation must limit the customer service it gives to balance customer satisfaction with organisational goals.

3) Goal setting- allow the client to set reasonable goals for his/or herself. Once the goal has been established, then we will discuss how important it

6. Ask customers what they want! Often their request will be more reasonable than whatever it was you were going to do to make it right. And it will be the solution they want, not the solution you think they want!

Question 1: How can an effective Customer Relationship Management program be used to identify, retain, satisfy and retain customers?

1.Detail and discuss alt the challenges you faced in projecting demand: meeting customer needs and wants, pricing, competitive actions and competitive response. How did your decisions impact your end performance (market share, income statement)?

Expectations of the stakeholders and customer need to be in line with the project objectives and deliverables. During project initiation, it is critical that those expectations are outlined in approved baselines so performance can be measured throughout the project. With the utilization of established baselines, performance can be measured using earned value management and reported accordingly. This will also ensure that contractual requirements are being maintained, which is critical in today’s competitive environment. This will also assist in creating the scope, budget and schedule baselines so performance throughout the project can be measured to ensure performance is meeting everyone’s needs and expectations. This paper will outline the re-carpeting project and further establish viability verification, threshold establishment, overhead costs and management oversight. Finally, using Earned Value Management (EVM) can provide all key personnel a snapshot of where the project stands at any given point during the entire life cycle.

Title: Discuss the four dimensions of customer service in a company. Give examples to illustrate your points.