Customer Friendly Interface Between Guest And The Hotel

If the preferences of the guests corresponds to what we have in the hotel, we could know that those are the guests who belong to our hotel. We have to be able to satisfy the guests completely.

The understanding, learning, feeling and then drawing a conclusion is the main key to achieve the best results in your business. As everybody in the team first has to eat, see, hear and experience what a hotel has to offer and has in order to understand where you are actually working, what is the product you are offering and what can you do about it. Only then, after knowing its disadvantages and advantages, you can start offering the service to your

The Hotel Monaco recognizes that 65 percent of their clients are business travelers and therefore accommodate this clientele’s stay with the appropriate amenities. They do this by providing three meeting rooms, each guest room has a two-line phone and a fax machine, they provide business services at the front desk, and have full audio/visual department. Where they go above and beyond is being the Hotel Monaco is of a boutique design with 192 rooms priced in a four-star range they provide the same quality and services of a luxury hotel but in an atmosphere of staying at a friend’s home. These adaptations in their operational organization to better suit the needs of customers within varying regions of operations have effectively proven to be profitable.

This report analyzes and evaluates the target markets, guest cycle, the property management system of the chain of Radisson Blu hotels, as well as describes the environment required at the front desk area and the staffs interpersonal skills when dealing with new arrivals at a accommodation as well known and experienced as the Radisson Blu. The information obtained for this report is through primary research using the organization 's and a key investor in the organization 's website itself as well as personal experiences with the companies products and services over a certain period of time.

Then the guest will proceed to the front desk for check-out, and then leaves the property and the process is ends.

Guest check-in and check out, allocate keys to hotel guests after the correct identification (ID) checks, and ensure the guest has their preferred room. Explain the hotel facilities, restaurant details, be able to deal with any complaints calmly and communicate well with the management.

This paper summarizes my research in area of lodging and hotel industry, focusing on importance, ordering and controlling amenities in hotels. I have gather information from hospitality industry journal articles, web sites and also directly from facilities to gain knowledge on importance of hotels amenities and guest perceived value of these amenities. This research also seeks to understand how the hotels can use amenities to attract guest, promote the property, increase sales and set themselves apart from others.

Responsible to coordination with other departments in hotels like: food and beverage, housekeeping, stewarding, maintenance, front office, stores etc

The nature of the organization that I had interviewed is hospitality industry. The hotel started its operation in July 1990. The mission of the hotel is excellence in service. The hotel hopes to achieve certain objectives and goal which is courteous to the guests, productivity of the staff, staff welfare and provide guests with excellent service.

Their service culture is also about putting what they believe into practice. They only offer experiences of exceptional quality. Their objective is to be “recognised as the company that manages the finest hotels, resorts and residence clubs wherever we locate”. They believe in having a sense of dignity, pride and satisfaction in what they do. Because satisfying their guests depends on the united efforts of many, they are most effective when they work together cooperatively, respecting each other’s contribution and importance.

The major role of Guest Experience module is reflected through the author`s process of self-development and acquiring knowledge. Valuable information was retrieved from seminars such as Intercultural Management, Sustainability, Online Reputation Management and workshops as well like Excel, Research, Business English and Marketing. Moreover, each lecture, workshop and PBL class led the young student deeper into the hospitality field and into the art of guest satisfaction. However, Guest Experience is not characterized as a complex module, but as an essential one. The total amount of data learnt by the author represents the real introduction of Hospitality`s core activity.

For each software, it also has some strengths that match various type of hotels’ specific needs. For Hotel ServicePro, the uniqueness can be customizing guests’ requests. For some particular special requests, the software can also record it and dispatch it out to management

special attention should be given to maintain quality in the case of the Hotel and

Service is the most important aspect when it comes to handling a hotel. A hotel’s main objective is to provide the best service and tend to all of the guests’ needs and requirements. If there is no service then there would be no business. When running a business, the costumer is always placed first. Poor services can results in a complaint from a guest. But that complaint can be used to better the business in the future.

9:00 to 10:00, the hotel standards will be explain such as values, visions and history moreover a review of the policies and procedures of the establishments will be explained such as in case of fire what is the procedure and also the expectation of the hotel from the employees.