Customer Is Always Right

Some of the problems which may be addressed in the PR statement can be seen in my twenty four hour plan and here as well:

Satisfied customers can be the best advocates, which is why customers’ needs should be satisfied every time.

conditions being met are crucial to control. A business intends for consumers to buy it’s product.

Discuss if you believe it is possible for a company to cater to both its best interest and that of the consumer conjointly or if one always has to prevail. Justify your response.

Customers complaints and feedbacks are very important to any organization it helps the individual organization to improve its product and services.It also helps to introduce something new in market.It could help the organization how to improve customer

* Customer Dissatisfaction - Delivery and quality problems invariably result in decreased customer satisfaction, which may be compounded by poor service

9) Explain how to deal with different customer behaviours and personalities to achieve customer satisfaction.

It is important that you allow customers to voice their concerns as this shows that they are interested in what

In 300 words or more, please, provide your response to the above discussion question. Comment on how customers can influence firms to pay more attention to the

This feedback relates to the establishment and operation of a business because if a person doesn’t create a good customer service environment, meaning, employees and management, the business can fold. Then will affect the next business that resembles the first one. That business will not get the customer because they think it is the same as the other business, just based on what the person looks like.

I have always believed customers are the focal point of any business. I found that having satisfied customers does not mean you are doing a good job. It may mean the customers are satisfied because their expectations are so low and there is no one else doing any better. Having

It is imperative to satisfy customers and give them an amazing experience at the company. While it cost less to sell to existing customers and companies can increase profit by selling to the same customers; if customers are satisfied, there is more chance they will come back for more services or products. Satisfied customers are a free marketing for the company. However, it is the opposite if customers are dissatisfied. Dissatisfied customer will tell 8 to 10 people about his or her experience (O’Brien, A & Marakas, G. 2004). If by any reason, representatives see that the customer is not satisfy, they should act fast and fix the problem. Furthermore, there is more chance for sale representatives to sell to an existing customer that to a new customer. A good strategy for customer retention is to reward good customers. Companies can easily do

Whether you are communicating with a customer service representative in person or over the phone, the term “the customer is always right,” has lost its meaning. It once served as the guiding principle for dealing with customer inquiries and complaints. Though it did not literally mean the customer was right and the company was wrong, it kept civil the interaction between company representatives and consumers of goods and services by compelling the representatives to see the issue from the customer’s perspective.

In order for the service employee to deliver on the customer’s expectations, the company (or management) must provide the necessary resources to fulfill the duties of the job. The success of the firm is also supported by the internal customers, also known as employees, and the satisfaction of these employees can influence the service encounters with external customers (Gremler, Bitner & Evans, 1994). It is imperative that management of the company delivers to the expectations of the employees in order to fulfill business goals and objectives.

Consumer behaviour is complex and a company has to fit their product more closely and satisfy their customer needs more fully than the