Customer Quality Of A Store Manager At The Home Depot

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“We believed from the start that if we brought the customer quality merchandise at the right price and offered excellent service, we could change retailing in the United States. Today, we are the model of what retailing should be.” – Bernie Marcus As a store manager at The Home Depot, Herman Randhawa has the task of inspiring and leading a large group of employees towards continued distinction as one of the world’s most valuable brands in home improvement. In order to inspire achievement he must be passionate about The Home Depot and his role in the business. He believes in the core values of the company, and his leadership style reflects them throughout the store. • Give Excellent Customer Service • Take Care of your people, shareholders and community • Develop and entrepreneurial spirit • Respect all people • Build strong relationships with associates, customers, vendors and communities • Do the right thing, don’t just do things right • Give back to the community as an integral part of doing business From its roots as a vision in 1978 of a home improvement superstore The Home Depot has become a giant in this sector. Influenced by the “do-it-yourself” customer or the corporate contractors each policy and business plan is developed with a consumer stake holder emphasis. As its founders stated “We’re in the people business” (Planning), and this is maintained in its business structure today. Set up as a direct to consumer warehouse of home improvement and building products

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