discuss Customer Relationship Management (CRM) practices in Janata Bank Limited (JBL).Information added to this research paper largely based on selected Questionnaire and annual report of Janata Bank 2014. Every branch of Janata Bank boldly stands by the objective of Janata Bank to accomplish it. The objective of JBL is to become the largest commercial bank in Bangladesh by playing significant roles in the banking sector as well as, in the National economy. According to annual report of Janata Bank