Customer Relationship Management ( Juan )

Social responsibility is generally regarded as a duty of an organization’s management towards the benefit and well-being of the society in which it is engaged. The organization must behave ethically considering the social, cultural, economic and environmental issues.

Businesses, specifically larger corporations, play a major role in what occurs in society therefore, they are responsible to their stakeholders not only to pursue economic goals but the greater social good as well. Corporate social responsibility (CSR) means that a corporation should act in a way that enhances society and its inhabitants and be held accountable for any of its actions that affect people, their communities, and their environment. (Lawrence, 2010). Social responsibility is becoming the norm so much so that some businesses have incorporated it into their business model. There are three components of the bottom line of social

Firstly, I would like to explain what Corporate Social Responsibility is. “It is a company’s sense of responsibility towards the community and environment (both ecological and

Chapter 5 in the text, Business, Government, and Society by John F. Steiner and George A. Steiner, corporate social responsibility is defined as the corporate duty to create wealth by using means that avoid harm to, protect, or enhance social assets. General Electric in the Jack Welch Era fulfilled its corporate social responsibility but by marginal measures.

Corporate Social Responsibility is the continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local community and society at large. (World Business Council for Development, 2016)

Corporate Social Responsibility are actions taken by a corporation that have positive and lasting impact for all stakeholders associated with the organization, seeking to strike a balance between profits and helping to establish lasting investment in the community (Carrol, 2015). In the 1980’s, then President Reagan challenged the business community to take on more responsibility to address social problems (Carrol, 2015). Socially responsible actions can benefit local communities as well as the greater societal good.

The Business Dictionary defines social responsibility as, " A company's sense of responsibility toward the

Corporate social responsibility is defined as "actions of an organization that are targeted toward achieving a social benefit over and above maximizing profits for its shareholders and meeting all its legal obligations" (Ghillyer, 2012). The for-profit company, TOMS Shoes, takes social responsibility seriously starting with their central goal: "We can create a better tomorrow by taking compassionate action today" (TOMS Shoes: Giving Over 2 Million Shoes to Children in Need, 2013).

Corporate social responsibility is the responsibility a company takes on beyond its own economic benefit. Wikepedia (2006) states that it is "a company 's obligation to be sensitive to the needs of all of the stakeholders in its business operations" (Corporate social responsibility, para. 1). Stakeholders according to Wikepedia (2006) are all entities that might have influence on a company 's decisions. However, it should be pointed out that corporate social responsibility surpasses charitable donations and

The definition of corporate social responsibility is when a business takes responsibility for the impact it leaves whether it be bad for the environment, customers or anything involving society. Social responsibility is the concept of businesses not just focusing on maximizing profit but also trying to maintaining a positive image for the business. A main concept for social responsibility is “do unto others as you would have them do unto you”. Not a hard concept to grasp. You basically need to act how your parents taught you to as kids, treat people how you want to be treated. Just add having good business sense and you have a potentially promising future in the corporate world. The company could be doing this

Social Responsibility is the idea that a company should embrace its social responsibilities and not be solely focused on maximizing profits. Social responsibility has a hidden connotation attached to it, which is awareness. When I hear the phrase “being socially responsible,” I think of the repercussions that come with not being socially responsible. According to ASQ.com, social responsibility is “The responsibility of an organization for the impacts of its decisions and activities on society and the environment, through transparent and ethical behavior that: contributes to sustainable development, including health and the welfare of society” (ASQ, 2016). It also, “takes into account the expectations of stakeholders” (ASQ, 2016). In addition, social responsibility “is in compliance with applicable laws and consistent with international norms of behavior” (ASQ, 2016). Finally, it “is integrated throughout the organization and practiced in its relationships” (ASQ, 2016).

Social responsibility is a form of corporate self-management that tightly integrates into the business model and operations of an organization. In practice, social responsibility encourages personnel at all levels of the company to not only consider the method of

Corporate social responsibility is the voluntary stance or set of actions from a corporation that demonstrate a contribution to a better society and a cleaner environment. Corporations are already required to operate within the law, but laws do not always protect all people or individuals who will be affected by the corporation’s actions. In addition to this, it is very common for special interests to play a part in legal decisions through lobbying efforts, so it is assumed to be an additional effort for a corporation to be socially responsible. Being socially responsible essentially comes down to being considerate and calculated in the decision making process, paying attention to the consequence of every action. In the ethical decision making model, there are two particular steps that I believe to be of greater importance than the others. The first would be that of

Customer relationship management is different in our growing mass media platforms. It can be a public relations nightmare to contain information and get out in front of the news so that it looks like the company is being proactive versus reactive. “In a digital age, the window for responding to a crisis keeps getting smaller” (Schwartz, 2015). It is, however, our right as consumers to know what’s going on with the products we purchase, consume, and refer to others.

steadily for the last few years and is now seen as the way forward for any