Customer Requirements : N Cost Efficient Essay

"The Customer Comes Second" is an account of the management and leadership style of Hal Rosenbluth, the Chief Executive Officer (CEO) of Rosenbluth International, a global travel management firm that was founded in 1892 by Marcus Rosenbluth, Hal’s great-grandfather. The premise of Hal Rosenbluth’s management style is just as the title of the book suggests; concentrate on your employees first and your customers second. I found the management practices outlined by Mr. Rosenbluth to be innovative and applicable to all types of business, not just the travel industry. I was also very intrigued by some of the creative employment practices used by Rosenbluth International as well as their fight to stay alive in the travel

3. How can supply chain design and integration help John Wolf reduce investment and space requirements while maintaining adequate service levels?

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It is quite challenging to discuss about procurement management without stating the importance of its strategies. There are four main basic procurement strategies that serve different functions within a procurement management. To begin with, a “Partnership” strategy focuses mainly on constructing mutual commitment in long term relationship with suppliers. While a “Secure Supply” strategy aims to secure short and long term supply while reducing risk from suppliers. In addition, a “Category Management and E-Procurement solutions” serves as a tool to reduce logistic complexity, improve operational efficiency, and attempts to reduce the number of suppliers. Lastly, a “Competive Bidding” strategy emphasizes on obtaining the “Best Deal” for short term transactions with suppliers.(van weele) Each of these four strategies involves a unique purchasing methodology, which implies that the complexity is embedded in an individual strategic implication. Therefore, it requires different tools to accomplish the specific strategical characteristics. A business entity may need to support and execute procurement decisions with other strategic apparatus with analytical methods, including market analysis, uncertainty analysis, price forecasting, supplier relationship and along with others.(Harvard)

1. Detail the methods and procedures that might be, used by an organization to communicate with customers to identify and agree on product/service specifications.

The procurement section of Target’s supply chain is an essential part of how it replicate costs to customer requirements. The overall affiliation between customer fulfillment and the supply chain are closely linked to products that are designated based on benchmarks that have been appropriately matched to target costing structured with market criticism and feedback provided. When focusing on purchasing products to sell to customers, the organization selects and processes the best option that best matches Target’s

The Public has decided to extend the show for an additional two weeks after its currently announced closing. The announcement will be made to the general public in the coming weeks.

How can Harley Davidson marketing and sales, personnel interact with its purchasing personnel to further strengthen the supply chain and improve customer loyalty?

This paper will analyze two manufacturing businesses in the U.S. defense industry; Lockheed Martin and Boeing Co. These two companies of choice represent a growing demand for security by the U.S. government. Both companies constantly compete for contracts to manufacture items such as warplanes and satellites for the military. Currently, Lockheed Martin manufactures the new f-35 joint strike fighter that will soon phase out the f-16. On the other side, Boeing also builds military aircraft but it also manufactures civilian passenger planes used for airline fleets. In order to compare the two companies, liquidity, solvency, and profitability will be calculated as a base point to see where these two companies stand.

Excellent customer service is a way to set the organization apart from its competitors. Differentiation can be achieved through fast and correct execution of product ordering. To improve on the order process it is important to have the correct information provided in a timely fashion to all divisions. For integration to be successful information must be available throughout the entire supply chain.

Today’s organizations fail to realize the value of their customers when it comes to the success of their business. Without customer loyalty the success of your business will always be uncertain. Organizations must sensitively tailor the designs of a successful firm to the particular challenges of understanding, attracting, and keeping valuable customers. “Having satisfied customers just aren’t good enough”. Kenneth Blanchard and Sheldon Bowles, co-authors of Raving Fans, believe this concept is needed to have a successful business. I agree with this concept of customers being the focal point of any business. I would want more than just a satisfied customer; I want a “Raving Fan”.

Vistaprint is a manufacturer of marketing materials and other promotional items. It offers plenty of services through its mass customisation and web-to-print systems. The company was founded in 1995 and it operates around the world. In 2014, the company reorganised its business model and the main company became known as Cimpress. Nonetheless, the retailer operates under its old Vistaprint name in a number of countries, such as Australia.

Veloso et al identify a classification of suppliers depending on the functions inside supply network. In First-Tier Supplier, he identified a “Systems Integrator”, “Global Standardizer–Systems Manufacturer” and “Raw Materials” supplier. (Veloso & Kumar, 2002). At the Second-tier supplier, Veloso et al recognized “Component

❖ To make sure of availability of parts and other stuff critical and necessary to maintain services that will ensure the customers needs and demands, a good relationship with the suppliers and developers has to be achieved.

Process of ensuring customer satisfaction with a product or service comes in main goals of every company. Customer service takes place while performing a transaction for the customer or returning an item but it counts that how every customer is treated. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or by other means. Value of money means customer satisfaction which they paid to buy a product. Walmart customer satisfaction means good quality, good value, and good service to customers. Walmart complaint process very easy customers can direct compliant the by calls or emails if they find something wrong.