Sentiment Analysis of Customer Review Data Sentiment analysis is the process of identification and extraction of subjective information from unstructured data. Some of the common applications of sentiment analysis are, understanding the voice of the customer, voice of the market, the voice of the employee, brand management, financial markets, politics and government intelligence. The objective of the sentiment analysis in the case of Suite Spot would be to increase customer satisfaction based on…

implementing it into everyday life, people need the latest IT facilities. They demand this from hotels as well. But the industry has always been lagging behind the needs, not being able to offer the latest advances in technology. Now management has started to take note of the guest’s needs and is aware that technology is a very competitive advantage and is starting to adjust their strategies in consequence. Boutique hotels offering sci-fi levels of technology are starting to emerge and may be prefiguring the…

Individual Research Assignment Customer Loyalty By Ganna Kuzavova Professor: Janak Bhawnani Date: February 2nd, 2016 Table of Content: 1. What Is Customer Loyalty Program? ………………………………………………....3 2. Customer Loyalty Influence On Hospitality Industry ..……………………………….4 2.1. Advantages of CLP ………………………………………………………….4 2.2. Disadvantages of CLP ………………………………………………………5 3. Frequent Business Travelers ……………………………………….…………………6 4. Future Of Loyalty Programs In Hotel Industry ……………………………………….7 5…

CUSTOMER SATISFACTION ON THE PRACTICES OF THE HOTELS/INNS AND RESORTS IN THE FIRST DISTRICT OF ILOCOS SUR A Thesis Proposal Presented to The Faculty of Graduate School University of Northern Philippines Vigan City In Partial Fulfillment of the Requirements for the Degree Master of Business Administration By: VIVENCIO C. PERALTA JR. 2011-2012 CHAPTER 1 THE PROBLEM Introduction Throughout history…

of Paiko. Paiko Blue Waters Beach Resort and Spa has a manual and offline booking system. The process for their booking; checking the availability of rooms, filling up registration Card, paying fees or a deposit for the reservation of the rooms they want to have, and they use physical bulletin board to post the reservations with client’s names. The problem domain is it makes their services slow, especially in their booking system. A guest must contact the resort to have a reservation and it is difficult…

Important Factors to Look Upon Before Booking a 5 Star Hotel Undoubtedly, most of us are wanderlust people, who enjoy exploring the new roads, cities, and even countries. If you are someone who loves traveling then you would understand how important it is to pick a right hotel, which is going to your home for the next few days during your travel. Be whatever reason of your travel, your stay must be of utmost comfort and give you a complete tranquility. If you want a ‘guest’s wish is hotel’s command’…

complete the booking of a hotel room is one, the customer. This is because the system is designed to be automated and not need the input of any more users. The system is fully automated and only once a booking has been taken does another user have to come into play. This user will be the employee at the hotel, who assigns a particular room. Even this could be done by an information system, but it is more likely that a user does this, usually the hotel receptionist on arrival of the customer. The number…

PROMOTIONAL CHANNELS Hotel-booking market is heating up its rivalry, as Hotel sales in the U.S. and European online hotel bookings market are projected to increase by 16 percent to $79 billion next year, from $68 billion in 2012. Travel-related inquiries on search engines are now second most searched topics, surpassing shopping, according to WordStream Inc., a developer of search marketing software. Competitors for this segment include travel advertisers such as Expedia, TripAdvisor and Orbitz Worldwide…

In this report I will explain the legal significance of a hotel booking and the consequence if there is a breach of contract. I will start by explaining the significance of having a contract, what the contract entails in relation to cancellation and the consequence of a breach. I will include the statutory rules relevant to the conflict to the compromised solution. A contract is an agreement that is legally enforceable. Contracts provide businesses with security. If contractual promises are broken…

Online hotel booking and Customer Satisfaction Introduction: The basic reason for the tourism is emerged from the pressure of working pressure, therefore to release the stress; people usually go for travelling preferably to abroad depends on the income level of tourist and destination point. People choose different strategies to arrange the outing trip, however hotel booking is the main activity. Traditionally people reserve the hotel room at counter however now in modern era online room reservation…