Customer Satisfaction Essay

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

A friendly greeting over the phone makes the customer feel at ease about sharing the reason for their call. Knowing the staff members name also helps build trust.

Customer service is the by-product of an organization’s desire to satisfy its clientele. It is the way by which goods or services are delivered from to the customer in each phase of a transaction. Those providing customer service represent the organization and its values. If there are procedural issues within the organization, it will be reflected in the way in which customer service is perceived. Customer service is integral to an organization’s success, considering even one negative interaction may be enough to lose a client. According to American Express (2011), seventy-eight percent of customers have turned away from a sale due to poor customer service (Service Can Make or Break Brands, para. 5)

Customer service entangles many different aspects from servicing the customer to supporting them throughout the process. In the past, most customer service dealt with face-to-face communications, with telephone and even postal support included in the service.

Customer service is extremely important within any business, as customers are vital to an organisation. Most customers are willing to spend a lot of money on the service and products provided; this means when customers have a query or an issue with a product or service, they expect the company customer service team to resolve their issue. Customer service should be organised and carried out to high standard.

* Follow up. Record the customer 's contact details and follow up to see if they were happy with how their complaint was handled. Let them know what you are doing to avoid the problem in the future.

Listening skills are most beneficial when employees are dealing with customer complaints. When we listen to our customers, we often learn things about our products and services. We also have the chance to learn more about our customers’ needs, as well as ways to improve our customers’ experience. The best way to show our customers that we have actively listened to their complaint is to validate their complaint or issue, and offer a solution. Often, employees make this decision, on their own, but we encourage them to involve the customer. Finding out what solution would best satisfy the customer helps ‘The Store’ provide better customer service. When we experience a difficult customer, we follow-up with those customers and ask for additional feedback. We want to understand what our customers are experiencing, with our products, with our customer service, and with our employees. After customer feedback is received, we also ensure to follow up with a thank you for making suggestions.

The modern help desk is something most every consumer of technology will experience now days, be it through toll-free numbers, websites, instant messaging or e-mail. However this is just what a help desk has evolved into in the modern day. The need for good customer relations has been around since the client-customer model came into use. Known as “customer support”, it has changed dramatically over the past 100 years.

Customer service that acknowledges the significance of the purchase and guides the purchaser through the transaction will be a necessity for success and gaining consumer loyalty.

Many companies continuously fail in customer service satisfaction for many reasons. As service failures are inevitable, it is important for companies, especially small businesses, to capitalize on learning the importance of reducing service failure. Just as the seed is the core of the fruit, customer service is the core of an organization; its meaning is the primary function for organizations to retain business and discover new ventures. Customer service is the primary source of business-to-customer communication and in many ways, handles company issues via phone, email or on site. Without customer service, it would be extremely difficult for organizations to operate or survive effectively.

This basically details the components of any customer interaction chronologically. Upon mastering each step, it is only natural to move on to the next. The book closes with several topics in “Advanced Customer Service Skills.” It covers such areas as: How to handle an unhappy customer, Selling skills, Telephone skills, and How to avoid stress and burnout.

Customer service is always important. The customer engagement helps in creating emotional attachments through which customers keep coming back. The customer service should be top-notch.

To compete successfully in markets where products are the same or very similar, and prices are basically the same, so the customer service is often the only competitive advantage available.

A customer service officer or personnel often face problems handling difficult or irritated customers. Officers or personnel need to know the correct method of handling these people in the best possible way in order to give customers customer service satisfaction and also to retain customers from going elsewhere for the services they need. An example would be banking services, mobile network services, etc.

Process of ensuring customer satisfaction with a product or service comes in main goals of every company. Customer service takes place while performing a transaction for the customer or returning an item but it counts that how every customer is treated. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or by other means. Value of money means customer satisfaction which they paid to buy a product. Walmart customer satisfaction means good quality, good value, and good service to customers. Walmart complaint process very easy customers can direct compliant the by calls or emails if they find something wrong.