Customer Service And Claim Cycle Time

Organizations need to change in order to stay competitive or to respond to changing internal or external factors. This is especially true in Healthcare, specifically the Home Health and Hospice sector. The trigger event, which required this change, is the sequestration and rebasing from the Centers of Medicare and Medicare. A trigger event is a shift in the internal or external environment which necessitates the need for a firm to change (Spector, 2013, p. 14). The following essay will discuss the most significant problems the company might face as it implements change and how it relates to the sequential model of effective change implementation. This model notates the most optimal way to utilize tools, as well as, the best way to

Improved Performance. By having an identified process in place, the organization is attempting to create alignment of individual goals with that of the department and

The company started to cut benefit plans, expect more output from each employee, and they are keeping the new employees as a contacted people to avoid include them into the benefits plans. Some of those employees are not giving their most on their work, per example some of them never come on time every morning, they don’t give their best on their work and they don’t care if they finished their job but they leave on time or before the end of their time to leave. I scare this situation will be viral and creates the same feelings to the old department workers sending the company down because IT is one of the most important to keep the company working 24x7 during the 365 days of the year. I will do my best researching and writing a plan to create the steps to return the company as the leader of the recycling business on US. I would like to receive support to make the IT department an HPO and shows to the other company department how to keep the company growing up always improving the employees benefits instead trying to cut them due the employees are the most important key.

1.2 Identify the different departments in a company and why must they work together to achieve success.

Learning Outcome 1.2: Identify the different departments in a company and why they must work together to achieve success.

Aflac “strives to deliver quality services to its 4,500 employees while staying competitive in the insurance market” (Reed, 2015). The team determined that part of the employee satisfaction resulted from Aflac’s decision to not lay off its employees during economic

Today’s companies are challenged by frequent changes in market demands and consumers’ desires for new products and services. Companies which fail to adapt to these changing conditions often find themselves struggling to survive. This is the situation for the Texas Plant, as described in the case study by Pryor, Humphreys, and Taneja (2011). The Vice President, Human Resources Director, and Organizational Development Manager find themselves not only facing the struggles of transforming the Texas Plant, but also the difficulties of working together to achieve it. The following paper describes these difficulties and examines how the actions of the leaders impacted the change process. Recommendations to assist the plant’s leadership in moving forward will be offered.

The attitude extruded by Kathy Kudler and participation she exhibits will trickle down the chain of command to middle management and lower level staff. When direction is given the managers it is important for them to enforce and innovate a new way to ensure that their employees are aware and onboard with the goal and the direction of the organizations. It is usually not the best idea to present the information on the employees suddenly, so providing advance notice and scheduled training schedule to fully implement new programs will make the roll out easier for everyone, customers and staff alike.

Not only were the leaders impressed by the employees insights, they took action to address all of the problems. As a result, participation increased, communication improved, relationship between employees and management improved, and access to training and development opportunities were wide-spread. But most importantly, once the original change initiatives were introduced, employees embraced the initiatives, offered insights on how to improve their outcomes, and ensured their success.

Communication – Talk about the change vision, if people have anxieties then address these openly and honestly. Tie in the vision to all areas of the business from training to performance reviews

Response: There are many resources to help departments reach there goals and objectives. The organizations high communication level and interaction cause benefit to departments assisting and complimenting each other. There has been a constant and gradual increase in employee productivity and goals are normally reached. The company has recently experience growth due to the

easy, it takes a long time to get your employees to the place where they want to work and are

First and foremost, Gar should not bark down what NCO should do to overcome this change as this would be counterproductive. What should actually occur is, Mr. Finnvold should foster an environment where all employees can learn what and why changed is required. Learning is the process of collecting data from the external arena, analyzing that information, which in turn allows an individuals to adapt their thinking and behaviors accordingly (Spector, 2013, p. 53). For illustration, the employees of NCO were in a culture that was defined by high cost, low customer service responsiveness and not a strong management skill set, in addition to, they were not providing much value and defining and telling customers what they want instead of visa versa. As a result, Gar should start the learning process with the employees by providing the consultation

Departments in businesses all partake in important roles, departments such as human resources, accounting and finance, production amongst others remain vital to the company so it can work progressively. However, there are key departments which are desired more than others.

motivation for the employees to take part in this change. Unfortunately, this vision did not