Customer Service And Good Shopping Experience Essay

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. Good customer service is

crucial in ensuring a company's continued place in their established service areas. While Company Q is

Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Customer service can be taught anyone to a certain point. That being, interacting with the customer for their immediate benefit or encompassing positive language in their conversation with the customer. However, there are some who just don’t have the ability to interact with customers. Whether it be a personality trait, inability to interact with people, or they just don’t want too. The best way to start teaching good customer service skills is with management. Management must first develop a positive work environment in where they treat their employees. An environment where employees are treated badly fosters an avenue for them to treat customers the same way. As I stated, nearly everyone can learn basic skills along with exceptional customer service skills as well with extended training. But there is a certain percentage of people who have the knack for truly exceptional customer service skills, usually inherited with one’s personality. Things that can’t be taught commitment and enthusiasm, you have to like who you work for and what you do. This can be faked, how you find out? The employee finds a slightly better paying job usually with no relationship that the employee was previously doing.

The customer experience comprises of the product of the interactions a customer has with a company and its services. The overall experience reflects how the customer feels about the company and what it has to offer meaning the experience could either be a good or a bad one.

|likely to affect a customer’s purchasing decision? |Does this meet my perception of value for money on the basis of product, |

As a child growing up in the states, I was not fond of eating out simply because that’s not how I was raised. My parents would eat at a restaurant, diner, or buffet for at least once a week not just because they hate it but there was a time that there was no African restaurant around where I live. When the first African Restaurant opened near us. It became habit for me and my family to dine there every other night. I loved the place very much and it made parents love it too. This restaurant is called ‘’Aburi Garden’’.

In addition to outlining such aspects of the retailing industry, theory of the marketing mix and the extended services mix will be applied to the industry to draw a better understanding of the key roles of marketing to large supermarket chains like Woolworths and Coles. Furthermore, by acknowledging past results and findings of industry reports and marketing theories, practical and managerial implications will be made to further analyse and contribute to the facilitation of the retail industry’s marketing strategies as consumer markets are in a constant state of flux. At the end of this report, a conclusion will be drawn, summarising the various findings.

Question One: Detail the methods and procedures that might be used by an organisation to communicate with customers to identify and agree on product/ service specifications.

The company has been providing innovative products to its customers with the dedication of more than 1000 young and energetic employees. There are different departments in the company. The company believes in customer focused approach, being result oriented in all activities through development of professional and innovative skills and strategies with a team spirit.

Study findings show that strong leadership systems focus on customers, motivate employees, and implement their customer service vision. They also focus great attention on gathering the information needed to track customer satisfaction, and employees overall performance. Customer service should be designed and delivered seamlessly from the customer's point of view. Customer-driven operations lead to success. Decentralized, uncoordinated customer service provision makes for a most frustrating experience for customers.

I have worked as a customer service representative for Delta faucet company since 2013. Time really does fly! As a customer service rep I assist customers, seller, and plumbers with information on products and troubleshooting. My three most favorite tasks of my job are talking to the customer to find out the issue, troubleshooting, and making sure the customer is satisfied with the way I handled the call. The reason I enjoy these task the most is because one, it guarantees my monthly bonus. We have a call flow that must be met and as long as I am doing these three steps on every call that is an extra dollar per hour. Talk about motivation! I also like when I have a disgruntled customer who is at peace by the end of the call. I take pride in my work and knowing that I have made a customer's day make my next call that much better. I use use all learning patterns during each call. I use the sequence pattern throughout the call following the main call flow. Getting away from the call flow can cause steps to be missed and can cause monitors to be marked off. I always make sure each step is checked before moving to the next. I think my technical and precision go hand in hand. I make sure I know how the product works as well as what causes certain issues to be able to positively assess each situation. I am not a plumber but if you got me on the phone you would think I have been doing it for years. Learning the products is not enough, you have to know how they work. My job gives us

Title: Discuss the four dimensions of customer service in a company. Give examples to illustrate your points.

In an ideal situation, customers would not have to wait for the delivery of products and services. However, in the real world, organizations cannot always match exact capability and demand; therefore, waiting is frequently inevitable while purchasing, especially in service marketing, as service firms can barely inventory their “stock” for sale at a later date (Lovelock, 1992, p.154). In general, waiting in lines – known as “queuing”, happens when the number of customers arrive at a facility exceeds the capability of the system to serve them (Lovelock & Wirtz, 2011, p.260). Basically, this essay will state the relationship between queuing and customer satisfaction, as well as relationship between customer satisfaction and