Customer Service At A Retail Shop Essay

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

Customer service involves a consideration of what is needed to treat the customers in a desirable

Customer service is a term which means a measure of how well products and services meet or exceed the customer's expectations. It is important to have this within a business as it creates a good relationship with the client and you gain their trust, It increase customer life time value and retains customers to stay with your company and have repeat sales. Having good customer service will also reduce negative feedback such as bad words getting around about the company.

This activity will provide evidence for Mandatory unit 838 – Demonstrate understanding of customer service for Diploma in Customer Service Level 3.

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. Good customer service is

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

Customer service can be taught anyone to a certain point. That being, interacting with the customer for their immediate benefit or encompassing positive language in their conversation with the customer. However, there are some who just don’t have the ability to interact with customers. Whether it be a personality trait, inability to interact with people, or they just don’t want too. The best way to start teaching good customer service skills is with management. Management must first develop a positive work environment in where they treat their employees. An environment where employees are treated badly fosters an avenue for them to treat customers the same way. As I stated, nearly everyone can learn basic skills along with exceptional customer service skills as well with extended training. But there is a certain percentage of people who have the knack for truly exceptional customer service skills, usually inherited with one’s personality. Things that can’t be taught commitment and enthusiasm, you have to like who you work for and what you do. This can be faked, how you find out? The employee finds a slightly better paying job usually with no relationship that the employee was previously doing.

Reflecting back on a time I receiving excellent customer service is when I worked as a sales associate at Big Lot’s, our customers are number one priority no matter what job position assigned such as a front cashier, floor, furniture, or freight associate, our goal is to greet customers in a friendly professional manner, answered customers’ questions, addressed problems and complaint in person and via phone, helping customers select products that best fit their personal needs, educate customers on product and service offerings, offering exceptional customer service to differentiate and promote the company brand as well as build customer confidence by actively listening to their concerns and giving appropriate feedbacks are all very important in obtaining an excellent customer service skills.

Raine goes into detail about how good customer service become a staple of the customer service industry. Raine writes that companies started to advertise that they had the most hospitable and caring staff, the goal of this to show that the company truly cares about the customers.

Direct attention: He can improve his customer service by providing direct attention to what the customers are saying. Practice active listening so his customers feel heard. Clarify and rephrase what the customers say to ensure he understands them. He can empathize with and reflect their feelings by saying things like, “That must have upset you” or “I can see why you feel slighted.”

I have been providing customer service since 1999. I have worked in retail, call centers, door-to-door survey, and public works. Every avenue I have provided customer service, the customer satisfaction with the services I provided was my priority. I was knee on making use the customer issue was handle with care and communication was always key in any transaction from complaints, inquires, and sale.

As you may know customer service plays a key role in running a successful business and as a Lead Cashier and Trainer for seven years at Coastal Farm I had the privilege of gaining a variety of experiences both internally and externally. As the Lead Cashier and Trainer I strived to express the importance of customer service and provide my team with the proper knowledge and tools to ensure we were going above and beyond for our customers. Whether I left a sticky note on their desktops with a phrase such as “be the reason someone smiles today,” or asked them if they have ever had a bad experience at a business and what they learned from that experience to keep that in mind while serving their customers, my end goal was for my team to recognize

ALWAYS aknowledge the customer when they are in your sight. Even when they are not approaching the cashier window. Ask them if they have been helped, say hello, or is there something I can help you with.

According to Lucas (2009), great customer service is presented by knowledgeable, capable, and enthusiastic employees who deliver products and services to their customers and create consumer loyalty. From that point, it could be claimed that the best employees will build the best service which surpass customer expectation and the result of that action is when customer repurchase or talk to another potential customers. In short, customer service is the action when service provider gives customer what they desire. In addition, Gronroos (1983) proposed that service value is also affected by the service provider. In this case, the term ‘service provider’ can be defined as the company workers. Moreover, employees achieve the consumer satisfaction not only by the price but also by providing the excellent service. Different expectation comes from different customer and the satisfied result depends on the experience or purpose of each customer. By defining the different between customer gender, customer age or level of customer social status, service provider can create perfect strategies to finish company profit goal which comes from customer loyalty budget.