Customer Service At Wal Mart

WalMart's (NYSE:WMT) expertise in discount retailing is globally recognized, as is their supply chain and extensive logistics capabilities. What differentiates WalMart from the many other discount retailers is their extensive reliance on buyer personas or representations of their customers. All aspects of the WalMart value chain are predicated on serving their customers as cost-effectively and efficiently as possible. WalMart has also created an extensive information systems network that includes satellite uploads of data on a daily basis from their thousands of retail locations to their Bentonville, Arkansas headquarters (WalMart Investor Relations, 2013). The intent of this analysis is to evaluate the mission, vision and strategy of WalMart from the perspective of improving its customer service while also taking into account its financial position. To accomplish this, objectives are provided, combined with performance measures and expected levels of performance as well. All of these factors taken together provide senior management at WalMart with insights into how they can profitably improve customer service.

Workplace conduct is covered in our employee handbook but new employees should be given focused training on conduct so they understand what kind of behavior is expected of them in the workplace. This will allow employees

The Company is pledged to providing a work environment that is free from any acts of violence. In upholding this pledge, the Company has established a rule that provides “zero tolerance” for any acts of violence against customers, visitors, employees, or any other person who has contact with employees while performing their duties.

From this incident was any employee disciplined for not following safety procedures. This would establish if the company believes the employees were negligent in their duty.

As a manager, you have a legal responsibility to your staff/team members and violating these regulations could result in legal action against you as an individual, potentially resulting in heavy fines. You are obligated to show that you have taken “all practicable steps” to provide and maintain a safe working environment by using the following procedures:

Our employees have the benefit of a safety first oriented work environment and will not experience retaliation when bringing any safety concerns

At Tosi Industries, both the employer and supervisors failed to ensure a safe workplace when the supervisor, Steve Timmins, threatened employees for refusing unsafe work (Tucker, 2008). The supervisor threatened the well-being of his employees by pressuring them into doing unsafe work. Steve intimidated the employees by threatening termination if his orders were disobeyed (Tucker, 2008). It is within an employee’s right to refuse unusually dangerous work until there has been reasonable steps to fix the problem or until an occupational health inspector reviews the situation and advises the worker otherwise (OHS s. 3-32

Initially, Mr. Freeman walked us through and thoroughly described the customer service philosophy in his organization; he was very proud to share this information with our team. He said jovially, “At Winn-Dixie we’re committed to getting better all the time. When it comes to our customers, we strive for better smiles, better aisles, better products, better variety, better value & better neighborhood involvement.” As we can see here, Winn Dixie is devoted to customer satisfaction. This is one characteristic that a successful organization possesses. With this fundamental philosophy, Winn Dixie will be a major competitor in our community. I remember shopping at the Winn Dixie that resides at Lauderhill Mall in the past. I inform Mr. Freeman that his organization philosophy is being felt by his external customers; I can recall shopping at Winn Dixie, and their aisles are really diverse with a lot

Literature implies that employee drug use in the workplace may create high costs to firms in the form of lower productivity, increased absences, and an increase in workplace accidents. As a response to these costs, employers have implemented a variety of policies and programs to decrease employee drug use. Educational programs and standards such as “Zero Tolerance” policies, employers have turned to drug testing programs more in the past decades. About 46 percent of American workers report that their employer conducts drug testing, although other sources indicate that 90 percent of Fortune 200 companies use some type of drug testing (Flynn 1999). The factor behind workplace drug

Employers must provide a safe working environment and equipment / uniform / signs to ensure the employees are as safe as they can be. Customers are also provided with a safe store to shop in and measures are put in place to ensure everyone’s safety in kept in tact

Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective area. Just as it is the case with most acquisitions, job uncertainty at E-Z RP came into question when the acquisition was announced, however, all of the employees were able to remain employed. The issue was that most of the positions E-Z RP

Wal-Mart is arguably the most dynamic corporation in the last 50 years in the United States, if not the world. Arising from its beginnings in Bentonville, Arkansas, it has grown to over 4,400 discount stores, super centers and corner markets worldwide. Wal-Mart continues to expand despite public criticism of its labor practices as well as complaints about their treatment of competitors. The many strengths of Wal-Mart, like their low cost production and marketing practices, will aid Wal-Mart as it continues to grow in the retail

This brings out a positive appearance within the store. This type of treatment should be present in all departments throughout the store. The most important support comes from the checkout counter who will leave the customer with a lasting impression of that store. The cashier's behavior could be the determining factor if that customer will return to that store. A policy should be in place which states that all cashiers final comments spoken to the customer should be "Have a nice day. Thanks for shopping at Wal-Mart". Quality customer service is what will make a store flourish in the retail business, or it could hinder the business by losing customers to another retail store. Without customer service, there will be no customers (Lindner, 2005).

§     Comply with and health and safety regulations and co-operate with your employer in his or her attempts to provide a safe working environment

With every company there come strengths, weaknesses, opportunities, and threats and Wal-mart is no exception. Wal-mart sits at the number one spot when it comes to retail businesses but they have had many issues; in particular labor law violations because they did not allow their employees to take required lunch and meal breaks.