Customer Service Call Center Representative

832 Words Nov 17th, 2015 4 Pages
Constance Untalan
2434 E. Main St. Lot #20
Mesa, AZ 85213
480-231553
Guam9@yahoo.com

November 15, 2015

Tina Daniels
Human Resource Manager
1401 S. 52nd St. #233
Tempe, AZ 85281

Dear Ms. Daniels

I am contacting you today in regards to a job posting on “Craigslist” on an open position for a Customer Service Call Center Representative. I currently have experience in a call center environment as a representative staff member and trainer with more than twenty years in customer service, sales, banking; and retail management. I have enclosed my resume along with this cover letter for your review. My knowledge of customer service call center trainer, along with numerous call center certifications, and rewards in customer service, would assist me in being a wonderful role model at helping to build your business.

My call center background includes training new employees on telephone etiquette while establishing an exceptional customer service experience. I am well knowledgeable on the process of handling multi-phone lines, high call volume; and assisting and resolving customer service issues; in a timely manner. I am able to go above and beyond to give my customers a feeling of excellence, through meeting team goals; and providing quality service. Through my abilities I’m able to push the team to strive with the ability to motivate them as a team player while meeting set goals.

I’m well-known for organization, and restructuring within the different departments while being…
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