Customer Service Call Center Representative

Exceptional customer service skills Team Orientated Possess initiative and excellent memory retention Good food and beverage knowledge Upselling

I have a strong customer focus and I am resilient when dealing with challenging situations. With internal and external stakeholders. I remain calm,

Excellent phone etiquette with at least one year experience operating a telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

The employee especially concerns management because in customer service, the success of the products depends on the delivery. Thus, service organizations rely on their employees to create memorable experiences that develop a loyal customer base and ultimately carry out the organization’s strategic initiatives (Longstreet, Sturman, & Walsh, p.4, 2010). The group that will be receiving training for the training needs analysis will be the front of house staff. This staff includes: hosts, servers, bartenders and takeaway. This staff is considered the “front lines” and is directly in contact with customers on a daily basis.

With that experience, I am able to maintain an exceedingly functional work environment while delivering exceptional customer service for the Church of Jesus Christ of Later-days Saints. I am also able to focus in the peoples's necessity so that I can deliver an efficient service ensuring that each and every costumer goes away with the service

While it is true that Ms. Forthright had always exceeded her budgeted sales, the extent to which she diverts away from the managers projections does not necessarily means that she is violating honesty and integrity. Her decision on what her budgeted sales for the year is highly relevant to the data available to her. Her projections tends to lie between the field manager and the marketing manager’s predictions, which can be reasonable because in the past years, the field manager’s projections tend to be over what the actual sales of the year will be.

Since Chern’s is at the top of its game in training associates to provide excellence in customer service, those skills need to be refined to meet Chern’s standard even though sales associates will already have a good foundation of the concept of customer service upon hire. Communication and Technology, while not as critical as customer service and sales, are still very important to the role but the organization and train on methods of communication specific to Chern’s as well as on the technology staff will use to make them more efficient on the job once hired. Below is a sample of the Job Matrix for Chern’s:

I know how to liaise with staff, vendors and members to provide the VIP services and provide the WOW factor, anticipating requests and exceed expectations. I know how to identify new revenue centers and can implement plans to bring additional income that increases the operation’s bottom line.

I handle call center telephone duties on the Cisco Finesse System (CISCO agent line). I am responsible for answering calls and documenting notes into Webtool/FRED database, as well as create orders.

The same customer service skills that are needed when dealing with customers face to face are needed when dealing with customers on the telephone (Lucas, 2015). Arthur W. Page, the first vice

My last position as a Reimbursement Assistant afforded the opportunity to thoroughly develop my customer service skills. The primary duty was to contact insurance companies for claim inquiries. I knew to remain calm and courteous when I spoke to customer service representatives from insurance companies because it often resulted in receiving more than enough information for claim inquiries. Sometimes, customer service representatives would tell me that they spoke to my supervisor and made sure to tell her how kind and professional I was on any given call.

It is necessary to hire people with high technical knowledge and experience in order to offer a high-level customer service that satisfy the customers needs and expectative.

Sandra is a professional candidate with good communication skills. Her last position was working for JP Morgan Chase for 6 years as an Operations Teller. In this role, she held a lot of responsibilities from monitoring vaults, received deposits, deposited checks, verified the amounts on the slips, balanced drawers, and prepared orders for stores. Her time came to an end with Chase when she started to have health issues. She did work a couple short term temporary roles that are not listed on her resume because they were very short assignments. She is very interested in this position at First Internet Bank of

Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective area. Just as it is the case with most acquisitions, job uncertainty at E-Z RP came into question when the acquisition was announced, however, all of the employees were able to remain employed. The issue was that most of the positions E-Z RP

The customer service specialist position requires that the selected candidate meet the following qualifications: “Must have the knowledge of commonly-used concepts, practices and procedures within the customer contact center industry, Must be able to perform basic computer, keyboard, mouse and typing functions; Must be able to perform data entry functions, High school diploma or general education degree (GED), a Minimum of six months call center experience preferred, Excellent oral and written communication skills, including fluency in both Spanish and English, Ability to demonstrate care and concern for customers, and able to maintain composure during stressful situations ,” (Apollo Group, 2011). [Needs page number] .