Customer Service Cases

For the company to ensures success in its operations there is need to cultivate customer loyalty and facilitate efficient supplies, differentiator linkage between operations and buyers must be put in place. This will be facilitated through some ways. To cater for customer needs the company will have to ensure it adopts a competitive pricing strategy against the existing competitors and new entrants in the market. The company has a lean pricing policy and to take advantage of its off- price apparel strategy. The customer’s loyalty has to be sustained through the low prices they enjoy

6. Once completing your analysis, what is the opportunity represented by addressing the problem? What is the cost of poor quality? What is the impact on customer satisfaction, retention, and loyalty? How could this help increase revenues? How could this help increase our capacity? How could this improve our ability to improve our process controls?

3.What are two goals you could recommend the new principal to consider when opening up the

c. How might you adjust the assortments in your department to “pounce” on the misfortunes at Thomas & Blake? Be very specific.

3.     What major problems might you encounter with your new sales force structure as it relates to both external factors (customers) and internal factors (employee reactions)?

C. Explain how you plan to use the requested faculty development support to improve student

CompuCo is attempting to move from a domestic producer to that of an international producer. In order to achieve this feat, the company must have an international focus in regards to its overall business operations. It is quite apparent from the case, that CompuCo does not have the will or desire to be proactive with its international subsidiaries. In order to achieve greater international success, Dr. Durand must first alter the company culture. First, all international subsidiaries should be treated as a primary business irrespective of their individual performance. It seems, through reading the case, that much more emphasis is placed on French product development and applications that is given to its international counterparts. This is a detriment to business as many of CompuCo's international customers have differing tastes and sentiments in regards to product offerings. The case cites numerous examples of this between both French and American consumers. French consumers, for example, like to read product manuals and prefer complexity over simplicity. Their American counterparts however prefer ease of use, and a simple design. The company was slow to discern these changes in consumer demands and elected instead to emphasize its French product design. This created consumer ill-will and

In 300 words or more, please, provide your response to the above discussion question. Comment on how customers can influence firms to pay more attention to the

I had a customer come in that lives in Warren and told me about a free program through the Warren Community Center where you can receive free bus passes. Please see that attached link and go all the way to the bottom where it says: Municipal Credit Tickets-Smart. This should be something all of our Warren customers can use.

Question 2: What can Ms. Rollison do to increase the chances that her students will behave appropriately in class?

(2) Employees interact with a wide variety of customers. Sometimes customers may become angry/frustrated. Describe a time when you dealt with a customers

In the world of globalization become important, the growing strength of retail organizations have made the unstable and complex relationship between manufacturers and large retailers. Securing and maintaining retailer`s commitment is viewed as the fundamental characteristic to any successful relationship with the desire for long-term benefits. The research of the study is to determine the impact of retailer`s satisfactions and moderating effect of the strength of manufacturer`s brands towards retailer commitment. The problem that occur in this study are what is the effect of retailer`s satisfactions with the moderating effect of the strength of manufacturer`s brand in order to influence the retailer`s commitment.

Jim needs to set firm expectations for the participants and enforce them. He needs to hold them responsible for arriving on time and being present throughout the day. He should explain the results of the recent company-wide survey that brought about the seminar (Northouse, 2013) and how the new skills will benefit them, their direct-reports, and the company as a whole.

2. Then we need to understand the customers with whom we have been successful and why.

1. Based on the brief conversation between Jerry Kline, Grace Gallo, and Paul Swenson, what kind of sales manager do you think each of them is? What do you think is the level of performance of the sales force each person heads? How do you think each of them will benefit from the sales force each person heads? How do you think each of them will benefit from the sales mananagement training seminar?