Customer Service Experience Paper

Before I begin this paper, I would like to explain that this paper is based on my experience working at the Home Depot. Things might have changed since I left in November, and that this does not represent anything other than what my experience was working there. I worked as a freight team member and the duties include unloading the trucks and stocking the stores at night when the customers are not at the store. During the night shift there is less than ten people working in the store so most of the time we are stocking the shelves by ourselves unless we were unloading the truck.

I opted to interview Ms. Brede, who was a paralegal at my internship site. In terms of her typical day, she described it as “constant change.” This was due to the fact that on a daily basis, she worked with a variety of indigent clients and attorneys. They basically dictated her typical day, given the different personalities and attitudes. Amongst the clients, there were many individuals that were hard to work with. That was basically the con of being a paralegal in Ms. Brede’s opinion. On one hand, she loved being able to help out homeless people (a pro of the career). On the other hand, some clients were uncooperative and did not seem to want to help themselves (i.e. completing drug treatments or securing employment). Even the simple task of showing up for a court date was apparently too inconvenient for some individuals. Nevertheless, Ms. Brede found her occupation to be highly rewarding.

Businesses only have a limited amount of funds to their disposal. They must never waste any on customers who complain and are never satisfied. Jayson DeMers states, You only have so much time, money, and energy to dedicate to customer service, or to your business, and an unreasonable customer or client can quickly eat away at the majority of it.” Franchises only have so much to give before their well is empty. When it goes empty, companies depend upon satisfying customers to replenish what's been lost. Furthermore, it's essential that companies direct their attention towards consumers that make purchases. Dissatisfied customers will do the opposite. They'll go thru the hassle of bickering to the employees about the product they bought. Criticize

Recently I have noticed more consumer complaints from poor service, more specially, service mistakes and customer mistreatment. When a mistake occurs, we do not handle customers in a courteous manner. In addition, we play favorites with customers and some of them are not getting the attention they require. To

The questionnaires reported the communication and interaction between the two. If there is no interaction, then questions come to mind “Does this affect an individual to remain stable? Do Vocational Rehab Counselor impact clients ability to remain stable?” There was a client satisfaction questionnaire administered to each client during week one that consisted of 11 questions focusing on the client’s thoughts about the agency. Some questions asked included but not limited to: Did you choose your Vocational Counselor? Does the staff listen to you and treat you with respect? Are you satisfied with the service that you have received? Also, during week one counselors were administered a 10-question questionnaire about the current job as a counselor. Week three clients received an 11-question job evaluation survey asking questions related to their current job such as: Which of the following best describes the department you work in?

Growing up in Arizona, I was surrounded by a wealth of cultural experiences and traditions from the people of Mexico. When I turned 18, I graduated from high school and moved to Southern Arizona to attend college in the city of Tucson. Located approximately 45 minutes north of the US-Mexico border, the City of Tucson had a high percentage of people of Hispanic descent, with a bulk having undocumented immigrant or refugee status. Throughout college, I spent time volunteering at a community Emergency Department halfway between Tucson and the closest bordering city, Nogales. My time volunteering in this ED was particularly a unique experience that exposed me to the health care disparities faced by immigrants and refugees of Mexico, and the issues faced by health care providers treating these patients.

|likely to affect a customer’s purchasing decision? |Does this meet my perception of value for money on the basis of product, |

The first day I got to the office, the person who was supposed to be my supervisor was on vacation for the whole week. So, for other employees who were there had to give me several duties such as filling process, this is the process of taking documents and putting in the appropriate employee’s folder and placement them in the folder. This wasn’t too hard to place them on the shelf, but it was affecting me since I was bending, kneeling and standing which made me felt dizzy.

The observation companies in this paper would be Verizon Wireless and Time Warner Cable. Both of the companies are in the similar industry, both of them are telecommunication providers. I am currently a customer of Verizon Wireless and Time Warner Cable for four and three years respectively. The customer service is a critical part of any business operation that involves customer as they need to keep customer’s satisfaction to ensure that they are able to make revenue. The observation of customer service in this paper is based on the experience with dealing both of the company’s customer service over the phone, and over the social media. The customer service through the social media is popular in the past few years. The paper will discuss

Not only do dissatisfied customers take away valuable resources, but they also lower employee satisfaction. Altercations that are caused by abrasive shoppers demotivate the staff to do their job. Huffington Post describes a Texan who made it vivid that customers should be treated equally. He goes on to state, “You can’t treat your employees like serfs. You have to value them ... If they think that you won’t support them when a customer is out of line, even the smallest problem can cause resentment.? “(-----). The basis of Gordon Bethune argument is that the employees that were hired are hard working in their positions. With this in mind, siding with the customer would make the staff as if they were not valued.

“A wise man will hear and increase in learning, and a man of understanding will acquire wise counsel” (Proverbs 1:5).

Customer service is just a piece of the customer experience equation, although an important piece. In my experience, good customer service is always being positive and willing to assist your customers to the best of your ability. If you have an unhappy or upset customer it’s your job to find out why they feel this way and use that information to improve on your service, or your product. Without good customer service there is no great customer experience.

The health needs of the campus community is the Student Health Center’s utmost priority. This is demonstrated by the monthly meetings called Continuous Quality Improvement, facilitated by the medical personnel in order to discuss Patient Satisfaction. The process includes surveying students on the Health Center, allowing them to provide both suggestions and commentary regarding the services and their experiences, respectively. Towards the end of each month, the data is collected and presented to the employees who are responsible for relaying the abbreviated content of the meetings to the Administration department of the Health Center. Subsequently, necessary actions are implemented to improve the services and, if necessary, provide incentives

The gentleman opened the door for us to walk in and I was astounded by the drastic temperature difference from humid and hot, to cool and crisp air flooding my nostrils. I assumed its traditional for someone to usually follow you through such high end stores because that's what one of the men employees did. Looking around at the menacing red carpet, the cream colored walls, and animal material handbags. The signature red stripe was littered on all clothing across this boutique. It gave me pleasure walking around because the carpet was the kind that sinks a little bit when you walk on it. My sister splits up from me to check out the purses while I go to the back to look at the watches. I was terrified to touch anything because not once did I see a price tag on anything. Even looking at something too long felt like a crime. After looking at the watches I meet again with my sister on the split staircase where it introduces the colognes and perfumes. My sister collected the perfume strip made of some sort of fabric as her momento from Gucci, knowing she couldn’t afford anything the store has to offer. We head upstairs in the store, again we break away from each other and I see this rack of less organized clothes similar to the ones you’d see in Forever 21 with clothes on random hangers. I examine the clothing and ask the gentleman who is still tailing me “how much for the shirt?” I point to

Access to care, long wait times, and rushed visits comprise a few ongoing complaints about the current US health care system that has fueled one of the three major initiatives- to improve the patient care experience (Berwick, Nolan, & Whittington, 2008). A patient’s experience, though multifaceted, is heavily influenced by face-to-face communication with his/her provider, which in today’s healthcare environment includes not only a physician, but also a nurse, nurse practitioner (NP) or physician assistant (PA). The presence of EHRs has undoubtedly affected this face-to-face interaction which was demonstrated in a study done by Alsos et al. where they found that use of a paper chart lead to better “verbal and non-verbal