Customer Service

1387 Words Aug 9th, 2012 6 Pages
TASK SHEET FOR UNIT 838

This activity will provide evidence for Mandatory unit 838 – Demonstrate understanding of customer service for Diploma in Customer Service Level 3.

Learning Outcome 1: Be able to follow their organisation’s accepted customer service language

Assessment Criteria:
1.1 Communicate to customers their organisation’s service offer, how it balances organisational and customer needs and how it meets customer expectations
1.2 Compare the service offers of commercial, public sector and third sector organisations and how they each meet customer expectations
1.3 Discuss with colleagues steps that team members can take to deal with different customers and different customer service situations
Your task
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DATE: ............................................

ASSESSOR COMMENT AND SIGNATURE: …………………………………………………...

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We are committed to high standards in our work. We will be a centre of excellence and will offer you the best relevant service we can. We will offer some services ourselves and others will be provided by experienced and high quality partners. The following list of service standards is the basis of our partnership with you. Together we will review these on a yearly basis to ensure that we continue to provide you with professional, timely and relevant services.
To deliver a comprehensive support service that strives to meet the needs and aspiration of all our customers we will focus on: • A great welcome and easy access to our services • Written information about the service we will provide to you with deadlines • Talk to you regarding the design, development and delivery of services within the Centre • Provide and assist community groups in delivering community activities and events in the Centre
The following is an outline of the commitment required by us all to develop

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