TASK SHEET FOR UNIT 838
This activity will provide evidence for Mandatory unit 838 – Demonstrate understanding of customer service for Diploma in Customer Service Level 3.
Learning Outcome 1: Be able to follow their organisation’s accepted customer service language
Assessment Criteria:
1.1 Communicate to customers their organisation’s service offer, how it balances organisational and customer needs and how it meets customer expectations
1.2 Compare the service offers of commercial, public sector and third sector organisations and how they each meet customer expectations
1.3 Discuss with colleagues steps that team members can take to deal with different customers and different customer service situations
Your task
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DATE: ............................................
ASSESSOR COMMENT AND SIGNATURE: …………………………………………………...
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We are committed to high standards in our work. We will be a centre of excellence and will offer you the best relevant service we can. We will offer some services ourselves and others will be provided by experienced and high quality partners. The following list of service standards is the basis of our partnership with you. Together we will review these on a yearly basis to ensure that we continue to provide you with professional, timely and relevant services.
To deliver a comprehensive support service that strives to meet the needs and aspiration of all our customers we will focus on: • A great welcome and easy access to our services • Written information about the service we will provide to you with deadlines • Talk to you regarding the design, development and delivery of services within the Centre • Provide and assist community groups in delivering community activities and events in the Centre
The following is an outline of the commitment required by us all to develop
1.1 Explain how different methods of promoting products and/or services impact on customer service delivery
Section 1 – Understand the factors that affect an organisation and the customer service role
As a Learning and Development Practitioner, I am fully aware of the importance all customers have in any organisation and I need to meet their needs and deliver the promised level of service at all times.
Goal: Ensure the overall quality of the products we sell and the customer service we provide
Our services will be positioned very carefully: they will be of extremely high quality, relevant, timely and accurate, tailored to the clients' needs so as to enable them to make the right decisions
We recognise that customer needs differ across our key customer groups and business divisions/units, so we need to provide a tailored level of service to them, in line with their unique needs.
Excellence in customer service is the objective of all organisations wishing to be successful. However, there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations.
Collaborate with members of the company to ensure an excellent client experience across all client interactions from needs assessment through delivery and follow up.
The activities for the module “define excellent customer service” will be a class lecture and a case study. This module focuses on cognitive strategies and these activities have high cognitive learning outcomes that include an
It is our mission to provide high quality customer service and create products that sooth our customer’s needs and desires.
Customer service is the act of taking care of the customer’s needs by providing and
In order to be successful the business has to offer to its customer nothing less than perfect service that is preciously according to the customer needs and demands (Johnson, 2005).
The purpose of this memo is to offer my observations of and recommendations for the customer service branch.
There is a market opportunity for the improvement of customer service that will satisfy the customer resulting in revenue improvement. First employees must be trained learning skills in customer service having commitment and confidence in handling customers professionally. Customers will feel that they were treated as an individual and taken care of. It is through the direct experience of customer service with the employee and the customer, showing how important they are and what the company can deliver. Satisfying the needs by delivering what is valuable to the customers will drive them to purchase more products and services, achieving customer loyalty. Good customer service and care is the most essential method for improving customer loyalty. Building loyalty with 5% more customers would lead to an increased average profit per customer of between 25% and 100% (Carter 2014).
3. Drive Strategic Advantage: Service Concept helps an Organization to understand what services they are providing to their customers and also understand their