Customer Service Essay example

1408 Words Mar 12th, 2012 6 Pages
Customer Service – Sales Assignment

January 27/2012

Automatic Data Processing

1. TARGET MARKET – NEEDS OF MY POTENTIAL CUSTOMER
My target market are mid size companies with annual incomes from 5 to 25 million dollars a year; the number of employees goes from 50 to 300 and the location will be Brampton, Mississauga, Oakville, Burlington area.
My resources are based on information collected in Profile Canada website, Canada Business Directory, and the actual source ADP provided me but also my own network of information.
The characteristics of these companies are the need to decrease cost in order to reach compete with bigger companies and extend the market.
The philosophy of these companies is to tent to reduce
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* With ADP Canada as a partner, companies gain the freedom to focus more of their human and financial resources on the areas that give its company a competitive edge. * ADP assures that your employees will be paid on time and accurately – every time. * ADP manages the time-consuming tasks of payroll processing and employee payroll tax filing and ensures you’re always up-to-date with the most current tax legislation. * ADP offered the most cost-effective solution that could also handle the complexities that are a necessary part of their business. * When legislative changes are made, ADP will automatically update the necessary forms. * ADP allows companies to easily identify rates and premiums as well as track what they are spending per employee against their expenses. * ADP allows employees to interact directly with the company’s payroll system. * Employees can change their address and banking information, verify tax deductions, and view and print all pay and tax statements. * The easy-to-use system is designed to increase an employer’s efficiencies so they can focus on other business priorities while decreasing administrative costs.

The features that I highlight in green are strictly related with the target market I will approach. The importance of having a well secure system with accurate information in place it will allow the companies to think about outsource

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