Customer Service Essay

Organizing is a function of arranging people and resources to work towards goals. To achieve those goals in effective and efficient manner it is important to have a good knowledge of the team’s skills. Lack of motivation in the team, fear of undervaluation or poor attitude could fail the goals and on the other hand enthusiasm, motivation and given responsibility can bring successful results in reaching the goals. In other words the company’s objectives can be failed if the wrong person is chosen for the task. Manager is a person who chooses

The marketplace in the world today is more competitive than ever before. Businesses are trying to increase profits and lower operating costs. Stockholders are insisting that companies make money, thus increasing their stock portfolios. Consumers are busier than at any point in the history of man. They work longer hours and try to squeeze more extracurricular activities into their evenings. Into this arena has come the automated customer service system.

Goals in the company are to find the right product for the customer’s particular needs and build a relationship with the customers

A manager should be able to shape and control a team to enable the organisation to reach their vision, mission and objectives. In our organisation, performance reviews are assessed against the companies’ mission values. The more you display the better the outcome. The manager ensures that these are being displayed and noted. A manager should also ensure that the correct checks are in place to ensure that the company’s values are being adhered to, for example when assessing calls.

P3-Describe how a selected organisation uses marketing research to contribute to the development of its marketing plans

The second time around with a model often allows reviewers such as yours truly to enjoy a distinct perspective. That differentiation is only amplified when a larger and more powerful engine is offered. And in the case of the Land Rover Range Rover Sport, the subsequent model came with a 50 percent power boost, due entirely to a 5.0-liter, supercharged V-8 engine.

What is the company’s approach to market research? Which methodologies do you find most effective and which do you find least

Back in the olden days, the success of an organisation was determined by the quality nature of products they provided their customers. It was believed that customers were ignorant and did not know exactly what they want and therefore accepted whatever was given them; thus the final decision rested on the producer or service provider. The case however, in today’s business environment is the reverse of the above mentioned. Due to technological advancements, increased competition and the fact that people have become more informed and knowledgeable, customers now determine exactly what

Many of the products in this industry aren’t much differentiated. “Buyer switching costs are low, and it is generally quite difficult for the players to differentiate themselves because, as a rule, the products players stock are purchased from the same manufacturers. Players therefore compete on service, and only very rarely on product.” (MarketLine Industry Profile)

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They also to compete with the likes of Bp and Esso by opening up over

Companies are misguided nowadays by the notion that customers depend on them, when the truth of the matter is that companies are dependent on those customers. Customer satisfaction and customer loyalty is now essential for a business or company to survive. So what is the difference between customer satisfaction and customer loyalty and how to companies and or business achieve this? Also when you have difficult customers how do you achieve customer satisfaction?

Focusing on one area instead of trying to offer too many products is becoming a more effective way to market. Companies will start finding niches and then position themselves as the definitive source of information for specific products and services (Gunelius, 2010). When marketing too many products it is easy to dilute the market as well as the benefits of each product. When features overlap consumers not only get confused as to the differences but ultimately pick the cheaper one. So the costs to market the higher priced items become a waste. Focusing on fewer products allows for a more valuable product and therefore more effective marketing techniques.

In working in the customer service industry a worker would have to adapt to the different cultures and communication for the customers (Van Hook, 2013). You will have to modify your method of interaction with the consumers. There are some customers that would assume that you be more authoritative on the communication style, and other that you would have to me more passive on the approach. The main goal is to have a satisfied customer as a result of the communication. The biggest error that you might make is trying to apply your own cultural beliefs without modification to the customer. The would most certainly lead to frustrated efforts, conflict, bad service and ultimately loss of a customer for the business. The customer service worker has to have the ability to read the customers and make the alterations to satisfy the customer.

While most companies stick to catering to the masses, specialized businesses are cornering the market by selling unique products and services to targeted consumers.