Customer Service For Services For Yelp

2248 Words Jul 28th, 2016 9 Pages
Customer Services for Yelp
Shuo Yang
California Lutheran University

Customer Services for Yelp
Introduction
In 2004, former PayPal employees, Russel Simmons and Jeremy Stoppelman founded Yelp (Jeffrey, 2007). Then Yelp rapid grow up and become a famous worldwide enterprise as well as the largest local online reviews site of the American. Yelp mainly provides online services through Yelp.com and the Yelp mobile app. All Yelp users are not only customers but also reviewers. As a customer, you can search for a restaurant or hotel in Yelp, and you can see the location as well as a brief description provided by the users, who will be given the number of reviews star rating, usually those who are personally experienced consumer reviews of the merchant services.Besides local search, users can also use Yelp to find reservations and choose order pickup or delivery. As a reviewer, you can also give business in scoring Yelp site, submit comments for the business and exchange shopping experience with other customers. Now, Yelp appeals 142 million unique visitors per month and 57 million users reviews whose range covers restaurants, shopping centers, hotels, tourism and other areas of business (Griffith, 2011). In November 2011, Yelp submit an Initial Public Offering (IPO) to the Securities and Exchange Commission (SEC). On March 2, 2012, local review site Yelp (Nasdaq: YELP) began public listing successfully on the New York Stock Exchange (NYSE) (Douglas, 2011)…

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