Understand The Factors That Affect An Organisation And The Customer Service Role

For many companies, customer service is summarised in the following activities: responding to customer questions, receives commands, resolve disagreements about billing and handle claims. The service can be made directly at the customer’s house, at the supplier or through the media (telephone, fax, email, Internet, etc.) The increasing number of call centres demonstrates the importance that companies attach to customer service.

McDonald’s Corporation are the most successful and popular fast food brand in the world, holding the largest fast food market share and being the leading fast food restaurant chain in terms of world sales (8%). They are the second greatest outlet operator with more than 34,000 outlets, serving worldwide to 69 million customers daily, across 119 countries. Their brand is the seventh most valuable and

Invoicing is a best way to keep record of different business transactions (outside factory transactions) and sales or purchases for potential uses whereas, an excise invoice is one of the most significant business documents that is used by different organizations, businesses and manufacturing companies to give details and information about goods being issued by the manufacturing department or plant (outside the factory). These goods may be transferred from one plant to another for finishing, packing, any further work or may be issued to vendors and retailers for sale reasons. Excise invoice includes:

McDonalds is a corporation that has great success because of good strategy and planning. In the next five years, McDonalds needs to keep up with the changes of the consumer and social

McDonalds is known for the success of their fast food chain restaurants. As a pioneer in the fast food market, McDonalds success is founded on their innovative ideas to maximized profit and product for minimal cost and labor. Their innovation can be seen in all aspects of their business, finance, marketing, advertising, and products.

The aim of McDonald’s is to serve good food in a friendly and fun environment and to provide good returns to their share holders. So the purpose of McDonald’s is to satisfy their customer with high quality of food, quick service and value for money.

McDonalds is one of the biggest players in the food industry. They desire uniformity from restaurant to restaurant, so they have greatly influenced how food is processed and sold. They are some of the biggest buyers of beef, potatoes, and more. There are just a handful of large companies who control the market when it comes to beef production and sells.

McDonalds is a fast food restaurant and its purpose is to provide the best and fastest customer service so in this way it will give the organisation a good reputation and help them to make more profit.

McDonald’s is the leading global food service retailer with 1.8 million employees who serve 69 million people in 118 countries each day; from more than 34,000 local restaurants, 80% of which are franchised. ("Getting to know," 2013)

The relevant contract that Waitrose as a groceries retailer makes is for the sale of goods (Sale of Goods Act). This act protects consumers from being sold products which are not of “satisfactory quality”, products with significant faults are not allowed to be sold, and however, products with minor faults are allowed to be retailed but must this must be bought to the consumer’s attention. Products must also be “fit for purpose” for instance if Waitrose is selling organic eggs, these must be organic not simple free range or from caged hens. Also products should be as “described “ on the package or sales literature, for example if Waitrose is selling 100% beef burgers, these should not contain horse meet or pork.

In contrast with McDonalds their success is from globalization. Since the early 1940’s McDonalds has been a burger business, and accomplished to be the first one’s to become global. McDonalds has invested into several community organizations that helped the business to earn trust from the communities and gave more of a positive outlook towards their restaurants. They support their own employees, their families, and other groups of society in every country where it has business. McDonalds has website links to promote healthy living for kids, teens, and Latin and African Americans. McDonalds Happy Meals, McDonalds for teens, Me Encanta, and 365Black. They have corporate governance, which shows in detail of their operational structure. There is a whole webpage that is dedicated to explain about what is their drive to stay successful, what the board of

McDonald's is the world’s leading food service retailer with more than 30,000 local restaurants in 121 countries serving 45 million customers each day.

The organization that I am working for is a brokerage firm who performs burning from grain trading elevator. An elevator is an organization or an individual who is responsible for buying grains directly from the growers. Speaking of that, our main domestic customers are processors, feedlots and export terminals. Whereas the international customers include soybean processors, feedlots and food processors. Out of these, the repeat customers are of prime value. Furthermore, our other important customers are our investors. Where we give considerable importance to the concerns and interest of our customers, needs of employees are also kept in consideration so that their performance helps in business objectives achievements.

McDonald's is an American hamburger and fast food restaurant chain. It is one of the largest restaurant chains in the world serving about 69 million customers in over 100 countries. As of close of 2016, McDonald’s had 36700 outlets employing 420,000 employees working full time and further 1.9 Million total workers around the world. The company primarily sells, cheeseburgers, hamburgers, French fries, chicken products, soft drinks, breakfast items, milkshakes, wraps, and desserts. The company has improved its menu to also include salads, fish, smoothies, and fruits. McDonalds is operated by either the corporation itself, an affiliate or a franchisee. McDonald’s corporation revenues come from sales in company-operated restaurants, rents, royalties and fees paid by the franchisees. The

McDonald’s is an American organisation operating one of the biggest fast food chains in the world.