Customer Service Mindset

Citizen contacts with police officers have been found to influence general satisfaction with the police. Negative contacts

Cooperation from members of the public is important in order for police officers to effectively fight crime within the community. In order to obtain cooperation from members of the public, police officers must gain their trust and confidence. It has been known that African Americans and Hispanics have lower levels of trust and confidence in police because of racial disparities and racial profiling. This paper will discuss the public opinion of police by different ethnic groups and how racial minorities hold lower levels of trust and confidence in police.

When one endures negative confrontations with the police, it is quite difficult to get rid of the belief that police officers are corrupt. One negative experience often tampers one’s judgement. This is seen as a detrimental factor when trying to reconstruct pro-social relationships with the police.

The same customer service skills that are needed when dealing with customers face to face are needed when dealing with customers on the telephone (Lucas, 2015). Arthur W. Page, the first vice

Loving, K. (2014). 3 Ways For Law Enforcement To Improve Public Relations and Trust. Retrieved September 12, 2017, from

Police agencies across the United States have adopted the motto “To Protect and to Serve.” However, there is serious tension in the relationship police share with the communities surrounding them. There are many factors influencing this relationship. The strained relationship between police officers and citizens goes back as far as the time of segregation and probably even farther.

Unfavorable predetermined views about police are challenging because they can result in youth being less cooperative with, or less supportive toward, police during future exchanges (Brunson & Weitzer, 2011; Friedman et al., 2014). Otherwise, having positive previous interactions may improve or encourage positive, future police interactions (Bradford et al., 2009).

The police must be efficient with their response times and each officer should have a good appearance that commands respect (Bohm & Haley, 2011). Robert found that an officer with “a perfect command of temper and a quiet manner, has more effect than violent action” (Bohm & Haley, 2011, p. 141). Most police departments today, spend a great deal of time training on interpersonal communication. It is important for officers to learn how to communicate instead of trying to persuade someone by

The opinions of the public are of importance to the police, as they are less likely to contact officers or ask for help if they doubt the integrity of the police force (Powell et al, 2008).

I want to focus on the public’s trust in the profession of law enforcement. Law enforcement administrators are always looking for ways to enhance their departments image to the communities they serve. This is a tough task because there are many factors that go into the public’s perception of law enforcement. While a local agency may have a good relationship with its community an incident may happen across the country with the police misconduct and the local agencies reputation is damaged because of it. Police Officers have accepted a position that holds a great deal of authority and their actions are performed in the public eye. They are held by their communities to very high standards, with traits such as honesty, integrity, equity and professionalism being some of the most important. Every day thousands of police officers throughout the country do their job in a manner that is exemplary but it takes the actions of just one officer to tarnish all of these good works. Unfortunately these situations happen too often and seem to be increasing at an alarming rate.

There are two demanding issues within the fields of policing, one is amassed inhabitant trust in the constabularies and fostering United States conglomerates amid constabularies and areas they serve. Civivillians in the United States in general to have sympathetic views of constabularies, conversely the less contact individuals have with constabularies, the more likely they are to have optimistic slants of the constabularies. Given the impression that run-ins with the constabularies interpose towards discouraging views of them and critiques of their services. On behalf of the constables procedural justice, which emphasis on the nature of the relations of constabularies and the communities, has caught the interest from scholars and specialists. “”The procedural justice approach holds that citizens’ perceived fairness in interactions with police is positive and related to favorable attitudes.”” (Gau, 2010; Harvell, 2008; Resig at al., 2007; Tyler, 2006 and Huo, 2002). Not amazed by how many numerous findings that show procedural justice influences civilians discernment about the constabularies but not only inclination to liaise with them. Its universally accepted that the irrefutable attitudes regarding disposition to help in the law-enforcement investigation and have a wide-range implications for the legitimacy of constabularies and communal control. “” According to Tyler (1997) the primary impact of experience on views about the overall legitimacy of authorities innovative judgements about how one is treated. People value a respectful treatment by authorities and view those authorities who treat them with respect as more entitled to be obeyed.”” (pp.

Garrison, A. (2009). The Influence of Research on Criminal Justice Policy Making. SSRN Electronic Journal, 4(1).

There has been a considerable amount of research regarding factors that influence citizens’ perceptions towards the police. The findings suggest that the level of satisfaction can vary across a variety of

It has been consistently shown in research that minorities are more likely to be mistreated by the police compared to other people (Dunnaville, 2000). Recent incidents have seen the police use excessive force on people and mistreat minorities. As such, the legitimacy of the police has been put under scrutiny and questioned. Many communities in the United States have demonstrated in reaction to recent incidents of police misconduct and excessive use of force. The people have lost trust in the police because of these issues. The police force has been accused of mistreating people, sexual harassment, violent and careless arrests among people particularly the minorities. As demonstrated in the movie ‘Policing the Police’ police officers are seen mistreating people for instance the scene where the police sexually harassed a teenager by touching sensitive areas. Community members are not willing to trust or work with the police to fight crime. As such, it is critical for the police agencies and department to make improving police-community relationship a top police priority. Policies should be developed that will strengthen the mutual trust between the police and the community. This relationship is critical because the police depend on information from the community to fight crime in the society.

There is a perception of distrust between law enforcement and the community. This distrust stems directly from the dangerous words police use when communicating with the community. (Willis, 2015, p.) Simply choosing better words can help build relationships between law enforcement and the community. It is necessary for law enforcement to have trust with their community. There are many things that hinge on the police-community relationships, the ability of law enforcement to perform their duties, are the most important. Law enforcement must be willing to rely on the public to observe the law. They must always demonstrate absolute impartiality to the law.