Customer Service Observation

those leadership traits we learned as NCO’s. I have seen, and heard, too many times about fellow 150A’s that take a very hands off approach to leadership when they go to the company level as platoon leaders. I feel this happens because those individuals now think they don’t have to work as hard anymore simply because they are now a warrant officer, when it is the exact opposite. As a warrant officer you are now looked upon as the subject matter expert not only by your Soldiers, but your NCO’s and commander. As an NCO Soldiers look to you as someone whom sets the example on what to do, this is exponentially truer as a warrant officer. Furthermore,

APD 6-22 defines a leader as anyone who by virtue of assumed role or assigned responsibility inspires and influences people to accomplish organizational goals. As a “street to seat” guy I do not have prior leadership experience as an NCO, but as I have progressed as a Warrant Officer I have learned a great deal about leadership. For this discussion post I will discuss two topics: what I’ve learned about being a leader as a Warrant Officer, and how decentralized leadership is utilized in my unit.

Throughout all four years of high school, I have been an active member in my NJROTC unit. As a cadet, I learned all about the Navy, from the rate and rank structure, to nautical jargon, to distinguishing different ships, and most importantly, how to be a leader. From day one in the program, cadets are taught the Navy Core Values of Honor, Courage, and Commitment, what they mean, and how to embody them. When I became a leader in the company, I was expected to abide by these values, emulate them, and encourage them in my subordinates. I feel it is impossible to be a good leader without these character traits.

1. The most vital and sacred responsibility of leadership is to lead our Junior Enlisted Soldiers to victory. It is great opportunity to lead Soldiers and being charged with the responsibility on their professional development in their military career as well as in the civilian world. Your peers and subordinates must understand the values of the Noncommissioned Officer Creed, Soldier Creed, and Warrior Ethos because without following the words, you will not succeed in life. Junior Soldiers must be aware of the importance of our Noncommissioned Officers on establishing the high standards that can easily lead to professional environment. Remember professional environment is the only factor of being a successful unit.

We will always deal with a variety of different personalities and behaviours here. I speak to most customers on the phone and they could be calling for any number of reasons for example, an issue has risen with one of the windows we installed, or perhaps they are looking for a quotation. I have to be able to deal with a variety of

After coming to USNA I realized the responsibilities of a midshipmen are different from that of a corporal just as the responsibilities of enlisted are different from an officer. As I develop as an officer and a leader of many I need to implement a more persuasive leadership style looking toward the big picture and leaving the micromanaging to my NCOs. Having a background in both types of environments is also beneficial to my development as a leader because it gives me an appreciation toward my enlisted men and women helping me earn their trust and loyalty. Leadership has a universal definition, but culture changes how the leadership is manifested in

Performance- A leader must lead by example in everything he or she does. This reamains true today. July was a stess free month must of the company was on leave. You where selected to antend Airasault school, whoever during the assesment APFT you failed the run and lost the spot. You must be ready to pass the APFT any time. Do not let this happen again. In preparation to PTA you stayed proactive and counducted PCC and PCI's. That is esential to mission susses. PTA was the higligth of the month of August. Your guys where ready to go and on time for training that reflects positibly on there leadership. You qualified sharpshuter whit your assing weapon,

The United States Army is in a state of decline. The Army’s senior leaders are either oblivious to the decline or only care about the popular issues such as sexual harassment or hazing. Today’s junior leaders are either incompetent, feel their hands are tied, or simply do not get the backing from their senior leaders in order to effectively make changes. Our senior leaders blame their junior leaders, and our junior leaders blame their senior leaders. The fact of the matter is that all leaders, from the Chief of Staff of the Army to newest Corporal that was recently promoted this month, have to lead.

Our daily operations consist of grooming students to become quality officers in the United States Air force, upon graduating from college and commissioning. To be in this position you have to want to lead from the front and be the example because you are molding the future leaders of the military. Being in this position we have a lot of influence over the cadets, who would be considered our followers, we teach them, complete paperwork for them and give them training that is needed to successfully complete the program. We do not have one leader in this organization, we are all responsible for leading our young cadets as well as our team members. Everyone contributes their knowledge, experience, time and effort into making sure our mission

The overall customer experience with a support services such as Geek Squad is often determined with the first interaction with the customer. The service technician must be able to identify characteristics about how the customer presents themselves, and responded to that accordingly. The understanding of both direct and indirect communication is important to communicating problems to meet the customers’ needs. Understanding the indirect communication aids the service technician in gauging the customer state of mind. Direct communication is used to get the information about the technical problem, and figure out how to handle it. While using their own voice qualities to guide customers through the process of fixing the technical problem.

2. One great leader in my career I will always reflect upon as a significant influence to me: an old, grouchy QMC and was my very first Chief. He was quiet, socially awkward, and routinely hard to get along with since his demeanor was never known to be ‘friendly’. However, even with these setbacks, he did not remove himself from the contention as a leader as he most certainly was. He required much of his staff: long hours, attention to detail, inspection-ready uniforms, among others. It may seem ironic, but people were always ready and willing to work for him. The main reason I look to him as being a

I work at Publix number 719 located in Buckhead, Atlanta. The average customers are either mid-older aged, family groups, upperclass individuals. They are often dressed in business casual attire on the weekdays or Sundays mornings, but more settle dressings during the weekends. If, by chance, a younger customer comes in they are usually related to the everyday customer such as a child or grandchild. Those who come into the store for the first time are usually coming for a sale, visiting the area, just moving in or attending a venue nearby. It’s fairly easy to notice these customers, because they tend to require more assistance especially when trying to navigate through the store. Today I encountered two females who don't directly fit the average

To identify the reasons for the customer service complaints and find out the ways to improve its customer service standard and levels.

Due to the clear career progression of the military, promotion to a higher grade and command over a unit may be reliably forecasted barring any illegal behavior. The minimum standard of behavior allows for many leadership flaws to progress

Throughout history our country has had many leaders. Whether you’re the leader of a business, military platoon, or the leader of our great nation you were withheld with the honor and trust to govern the actions and best interests of fellow Americans. But just because you have achieved the title of a leader does not by default make you a good leader. A good leader is a person who has risen above and beyond to show cooperation, perseverance, and respect to decisions made by those still above you at one point in time. “As a seasoned member of the military, you’ve risen through the ranks because you understood your mission and performed your duties with distinction. At this stage of your career, your most important contribution may be how well you take care of the service members and