Customer Service Observation

APD 6-22 defines a leader as anyone who by virtue of assumed role or assigned responsibility inspires and influences people to accomplish organizational goals. As a “street to seat” guy I do not have prior leadership experience as an NCO, but as I have progressed as a Warrant Officer I have learned a great deal about leadership. For this discussion post I will discuss two topics: what I’ve learned about being a leader as a Warrant Officer, and how decentralized leadership is utilized in my unit.

1. The most vital and sacred responsibility of leadership is to lead our Junior Enlisted Soldiers to victory. It is great opportunity to lead Soldiers and being charged with the responsibility on their professional development in their military career as well as in the civilian world. Your peers and subordinates must understand the values of the Noncommissioned Officer Creed, Soldier Creed, and Warrior Ethos because without following the words, you will not succeed in life. Junior Soldiers must be aware of the importance of our Noncommissioned Officers on establishing the high standards that can easily lead to professional environment. Remember professional environment is the only factor of being a successful unit.

those leadership traits we learned as NCO’s. I have seen, and heard, too many times about fellow 150A’s that take a very hands off approach to leadership when they go to the company level as platoon leaders. I feel this happens because those individuals now think they don’t have to work as hard anymore simply because they are now a warrant officer, when it is the exact opposite. As a warrant officer you are now looked upon as the subject matter expert not only by your Soldiers, but your NCO’s and commander. As an NCO Soldiers look to you as someone whom sets the example on what to do, this is exponentially truer as a warrant officer. Furthermore,

Through out our whole lives, we have said or have been told “hello”. Many of us reply, some don’t even knowledge those who say hello to them. We reply “hello” , it is a norm in society to say hello. Some may feel insulted if, not said hello back

The United States Army is in a state of decline. The Army’s senior leaders are either oblivious to the decline or only care about the popular issues such as sexual harassment or hazing. Today’s junior leaders are either incompetent, feel their hands are tied, or simply do not get the backing from their senior leaders in order to effectively make changes. Our senior leaders blame their junior leaders, and our junior leaders blame their senior leaders. The fact of the matter is that all leaders, from the Chief of Staff of the Army to newest Corporal that was recently promoted this month, have to lead.

How can we advance as leaders? We, as leaders set the tone as to what right was like and why we need to develop effective systems to shape our family back to the garrison side and reform from the battlefield mindset of operations. I think our first step to moving in the right track is to identify our why, why did you become and NCO? Why did you join the family of forces? We sometimes drift away from this when put in uncomfortable situations, we can become un-resilient at when challenged with unfamiliar situations.

Throughout history our country has had many leaders. Whether you’re the leader of a business, military platoon, or the leader of our great nation you were withheld with the honor and trust to govern the actions and best interests of fellow Americans. But just because you have achieved the title of a leader does not by default make you a good leader. A good leader is a person who has risen above and beyond to show cooperation, perseverance, and respect to decisions made by those still above you at one point in time. “As a seasoned member of the military, you’ve risen through the ranks because you understood your mission and performed your duties with distinction. At this stage of your career, your most important contribution may be how well you take care of the service members and

We will always deal with a variety of different personalities and behaviours here. I speak to most customers on the phone and they could be calling for any number of reasons for example, an issue has risen with one of the windows we installed, or perhaps they are looking for a quotation. I have to be able to deal with a variety of

1. Leadership can be defined in many different facets. To me the definition of leadership is, “Displaying the ability to inspire and empower others through the example of one’s own self actions”. Too many times we hear, “Do what I say”, instead of, “Do what I do.” A successful leader’s actions speak louder than words ever will. My first day in the Coast Guard following boot camp graduation, I experienced firsthand on how a leader should not act nor conduct themselves. Though alcohol was the main contributing factor on what occurred that evening, looking back, it was more of the lack of maintaining our core values that ultimately resulted in that Chief losing the title as Chief of the boat and being forced to retire.. That moment left a negative impression on me and it took a horrific car accident that landed me in the office of whom I consider as my most influential leader I have had in my career. Master Chief Richard Wolfe was someone that led by example. He helped broaden my vision and let me see my own potential. He always inspired me to not only better myself, but ensured that I challenged myself to learn something new each day. He would often say, “Challenges are just opportunities in disguise”, and it wasn’t until I advanced to Chief Petty Officer to truly understand what he meant. Far too often we get caught up in the present instead of focusing what is on the horizon and that is how complacency becomes the new norm.

Anyone that serves in the military can agree that at some point in your career you will serve in a leadership position and be expected to uphold the basics of guiding and inspiring others. As a Soldier I consistently seek the next position of responsibility and leadership. I seek these positions not for my own personal gain but to share my experience and knowledge and to further develop myself, others and our Armed Forces. Becoming an Army Officer is not just an increase in pay or rank, it is taking the next step to be in a position that I can maximize my potential to develop myself and others. Society expects our military officers to be professional leaders that can make decisions in stressful situations, adapt and overcome any obstacle, and

Customer service is an extremely important aspect of any job when interacting with clients and customers. This second scenario is a situation that arose in a law office setting, how the assistant handled the situation, and what the proper procedure should have been.

1. The opportunity to positively affect the careers and lives of those I work alongside is one of the greatest privileges and responsibilities that I have. As a Boatswains Mate I’ve been fortunate to be in the presence of some great leaders; they defined leadership through their actions, not words. They

I work at Publix number 719 located in Buckhead, Atlanta. The average customers are either mid-older aged, family groups, upperclass individuals. They are often dressed in business casual attire on the weekdays or Sundays mornings, but more settle dressings during the weekends. If, by chance, a younger customer comes in they are usually related to the everyday customer such as a child or grandchild. Those who come into the store for the first time are usually coming for a sale, visiting the area, just moving in or attending a venue nearby. It’s fairly easy to notice these customers, because they tend to require more assistance especially when trying to navigate through the store. Today I encountered two females who don't directly fit the average

2. One great leader in my career I will always reflect upon as a significant influence to me: an old, grouchy QMC and was my very first Chief. He was quiet, socially awkward, and routinely hard to get along with since his demeanor was never known to be ‘friendly’. However, even with these setbacks, he did not remove himself from the contention as a leader as he most certainly was. He required much of his staff: long hours, attention to detail, inspection-ready uniforms, among others. It may seem ironic, but people were always ready and willing to work for him. The main reason I look to him as being a

Consumer Behaviour (MKT 3603) Consumer Behaviour Analysis of McCafe Table of Content Executive Summary 3 Company background 5 McDonald’s Corp. (NYSE: MCD) 5 Industry Background 6 Direct Competitors 7 Starbucks Corp. (SBUX) 7 Pacific Coffee 8 Competitor Analysis 9 Strengths, Weaknesses, Opportunities and Threats (SWOT) Analysis of Mccafe 10 Research Topic -Customer attitude towards McCafe 11 Problems from Research Finding 11 McCafe image issue 11 Too many inertia consumers 11 Customer Profile 12 Individual Consumer 12 Need Analysis for Mccafe’s Customer 12 Utilitarian needs VS Hedonic needs 13 Environmental influence in Decision Making 17 Recommendation 20 Objective 20 Marketing Products & Services Products: - Specialty coffee - Milk base drink - Fruit base tea - Cold beverages - Baked goods and pastries - Snacks Services: - Retail Industry Background Coffee culture is thriving in Hong Kong with big business opportunities, In 2006, a total of about 5 018 tonnes of imported coffee beans and coffee powder, and 2 196 tonnes of imported coffee products (e.g. instant coffee) were consumed in Hong Kong.