Essay on Customer Service

product/ service bundles to meet customer needs. How can they do this and how can

1. Analyze the questions associated with your chosen case study and discuss them using concepts you learned in this course.

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What was the most challenging topic for you in this course? What resources or methods might have better assisted you with this topic?

The customer service representative (CSR ) will be fully knowledgeable of the products and service offerings that they are able to answer customer’s questions with 100% accuracy.

2. Explain why you took this course and what you hope to learn from it.

Reflect on what you have learned in this course and discuss how it might influence your work as a professional

Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Discuss how this course has affected you in your development as a student and explain how it has prepared you for academic success.

5. What learning objectives and goals have you set for yourself in this course this semester? What do you hope to learn? What

There are a number of ways a business can gain a competitive edge: excellent service, top of the range products, professional sales techniques and efficient and effective marketing strategies can contribute to the business and make us a market leader. Listening to our customers and acting on feedback can not only keep our loyal customers but encourage new customers. Having a recipe that incorporates all the above is a simple but effective method.

Within this course, there were issues or information from the course that most surprised, intrigued, or elicited emotion (positive or negative) in me. There were many topics that I already knew about but needed to refresh my memory and many that were new information to me.

Companies are misguided nowadays by the notion that customers depend on them, when the truth of the matter is that companies are dependent on those customers. Customer satisfaction and customer loyalty is now essential for a business or company to survive. So what is the difference between customer satisfaction and customer loyalty and how to companies and or business achieve this? Also when you have difficult customers how do you achieve customer satisfaction?

Today’s organizations fail to realize the value of their customers when it comes to the success of their business. Without customer loyalty the success of your business will always be uncertain. Organizations must sensitively tailor the designs of a successful firm to the particular challenges of understanding, attracting, and keeping valuable customers. “Having satisfied customers just aren’t good enough”. Kenneth Blanchard and Sheldon Bowles, co-authors of Raving Fans, believe this concept is needed to have a successful business. I agree with this concept of customers being the focal point of any business. I would want more than just a satisfied customer; I want a “Raving Fan”.

Study findings show that strong leadership systems focus on customers, motivate employees, and implement their customer service vision. They also focus great attention on gathering the information needed to track customer satisfaction, and employees overall performance. Customer service should be designed and delivered seamlessly from the customer's point of view. Customer-driven operations lead to success. Decentralized, uncoordinated customer service provision makes for a most frustrating experience for customers.