Customer Service Essay

1.1 Explain how different methods of promoting products and/or services impact on customer service delivery

Tell me about a time you had to go beyond your comfort zone and personal limits to satisfy an unhappy customer.

b. The regular price of soup, whether or not to run the end of year promotion and target yearend inventory.

Question 5How did you go above and beyond the call of duty when dealing with a customer?

b. The overall profit would be a function of the customer’s satisfaction level. Hence a profit

When we got some problems, such as customer complains. For example, one customer ordered one fish & chips. The special order from that customer was no chill, but one front staff didn’t mention it to us. So we served it normally than the customer complained it. We told the staff who got that order to apology to the customer. We offered one soup to the customer during waiting new fish & chips. As result of that the customer accepted our prompted acts.

Mr. Berry stocked shelves with nonperishable goods nearly he presented difficulties understanding the reason why the goods brand information should be facing forward. Directions where clarify twice. He was able to follow instructions. He did not paid attention to details. The customer stopped frequently to talk to himself. He arranged products in shelf by sections. He was able to price all items with the price machine appropriately.

Within these stores, there are many different departments and groups of job roles including sales floor customer assistants, store operations, section managers and store managers (Careers.marksandspencer.com, 2016). Marks and Spencer are devoted to providing great value and services to their shareholders and customers within their business, which suggests customer service is a key part within their organisation (Corporate.marksandspencer.com, 2016). The strategic direction of Marks and Spencer is to prioritise profitability as well as growing the business, alongside improving performance in all areas of the organisation (Corporate.marksandspencer.com, 2014). This essay will focus on sales floor customer assistant departments within Marks and Spencer.

b. Letting the customer know why the stove isn't working properly and refuse to replace it.

In the second scenario, the very thought of either themselves or the consumers consuming a maggot filled milkshake is unacceptable. Consequently, production must be halted and the production line cleaned. This will take some time, inevitably resulting in them not meeting their quota and going home late. They will also affect the other shift resulting in possible censure from their managers. The overall good effect is that the customer will get a wholesome healthy product. That is the right thing to do. This is the Deontological ethical approach to management.

b. Suppose the price for the ice cream is currently $5. Will this price result in a shortage or a surplus? How much is the shortage or surplus? What would you expect to happen to price?

c. The DSD representatives should focus on increasing the amount of stores that give Krispy Natural

It is not a customer service problem because this is service associated with the distributors. The distributors are not in house. They are not part of the

Finally, the clock says 8:55. Only five more minutes until your eight hour shift, which honestly felt more like twelve, is over. The store looks perfect and all of the housekeeping chores are taken care of. As you are walking to lock the front door, a large family comes rushing in asking if the store is closed. With a fake smile plastered on your face, you tell them the store closes in less than five minutes, so they promise to be quick. Now their kids are running around and the parents are ripping apart the T-shirts you just folded. Being polite and helpful in these situations is hard, and all you want to do is tell them to get out. Customer service is important, but it can sometimes be a challenge. Still, there are a few key steps to giving good customer service that can ensure that the customers will have a positive experience while shopping with the company.

Customers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9