Customer Service Plan for Widgets

1706 Words Nov 19th, 2014 7 Pages
Widget Innovation
Customer Service Plan

Customer service and commitment to our customers has been the driving force behind our brand. Widget strive to get it right first time, everytime.Incases where things don’t come out right we believe our professional workers will strive to correct the problem and our customers have the right to know what level of service they can expect from us all the time even in these times when we fall short of the very high standards we have set ourselves. Through our Vision and mission statement we make a commitment to our customers both internal and external.

Mission Statement
Passionate about exceeding the delivery of our customers’ service expectations by providing the very best in professional, value
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No specific time of delivery can be provided. A four hour time frame will be advised but cannot be guaranteed.
2. A minimum delivery fee of $75 (outside the Metropolitan area) is payable separately to the Carrier in cash or bank cheque.
Delivery is free inside the Metropolitan area
3. Cash or bank cheque must be used to pay any balance of monies owing at time of delivery. Personal/Company cheques will NOT be accepted. For your convenience we can accept credit cards in store 48 hours prior to delivery, surcharges may apply.
4. Once arrangement for a delivery day is confirmed, there will be a minimum re-delivery charge of $75 if no person is at the delivery address on the day of delivery or the delivery is cancelled by the customer on day of delivery.
5. When receiving goods, please inspect thoroughly before signing "Received in good order" as any claims for scratches, marks, dents or other damages will not be accepted once signed.
6. Failure to collect or take delivery of the goods beyond 21 days from the date of contact by our despatch department will result in the sales order being cancelled and all monies paid will be forfeited.
7. All original packing & wrapping will be left at the premises (delivery address).
CUSTOMER PICK UPS
Customer collection of goods purchased from Widgets stores can also be collected by the customer in any of our distribution centres..
The customer must contact the Delivery department prior to pick up on
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