Customer Service Policies

1108 Words Feb 18th, 2013 5 Pages
HIGHER NATIONAL DIPLOMA IN
HOSPITALITY MANAGEMENT

CUSTOMER SERVICE

Submitted by
Florentina Mihaela Badea
ID Number: 21056

TABLE OF CONTENTS :

1) Customer Service Policy...................................................................... 2) Reasons for Customer Service Policy............................................... 3) Conclusion.................................................................................................. 4) References..................................................................................................

Customer Service
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Giving you or obtain for you an involuntary fare refund , without charging you extra.3. Giving you additional assistance , such as compensation ,refreshments and other care . | Baggage delivery | In the event that your checked bags do not arrive on your flight ,we will make reasonable efforts to ensure that the bag is returned to you within 24 hours. | Baggage liability | Liability for lost, damaged or delayed baggage is 1,131 Special Drawing Rights(SDR) per passenger. | Ticket refunds | Foe all tickets and services purchased from our company with a credit card or cash, refunds will be provided within 7 business days of receipt of the required refund information. | Accommodation of customers with special needs | We provide passengers with disabilities and all other special needs dignified, professional and courteous service and proper accommodation at all times ,including during lengthy tarmac delays. | Flights with oversales | If at departure time more customers with confirmed reservations are present than there are seats available, gate agents will first ask for volunteers who are willing to give up their seats in exchange for compensation and a confirmed seat on a later flight. | Lowest fare availability | Customers calling our reservation office or visiting our ticket offices or counters to purchase a ticket for a specific day and time will be offered the lowest fare available through our company, exclusive of Internet only fares. |

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