Customer Service Policies

The main feature of Primark Menswear’s customer service policy is mostly on Refunds and Exchanges. When the customer is in need of retuning a faulty item, Primark’s policy is that if an item is found to have a manufacturing fault no receipt is needed and a full refund or exchange can be obtained in the store. However, is the customer doesn’t have a receipt when getting an exchange or refund, the policy of Primark is to obtain a refund or exchange, a receipt is needed, the item must be in a saleable condition with all tags attached and it must be within 28 days of purchase. (Primark.com, 2016)

Firstly, Spirit’s lowest-cost distribution channel is Spirit.com, seventy-eight percent of ticket sales are made through this channel; therefore, lowest fares offer to customers, appear only on their website. Ordinarily, the advantage of this channel eliminates markups or commissions to intermediaries. One disadvantage; however, means

When we exceed customer expectations, we like to go that extra mile by giving out customers more in-depth information. An example of this would be when a customer asks simply the time of their flight, we like to make sure that our staff will fully inform our customers of their flight time, boarding time, gate number and if there will be any delays.

Disney has a variety of diversity-training programs, including programs on generational communications, creating an inclusive environment, disability awareness and inclusion leadership training. Disney works to accommodate guests with disabilities by training cast members, making the latest technology available for visitors, and constantly reviewing policies and procedures that govern park operations. In addition, visitors with disabilities can plan their Disney outing by reviewing a copy of the resort 's Guidebook for Guests with Disabilities (Disney Hollywood Studios, 2012). This booklet provides a detailed overview of the services and facilities available at each park for guests with disabilities, including information about parking, restrooms, auxiliary aids, telephones, transportation facilities, and specific attraction entrance and boarding procedures. There are many rides that allow a guest to remain in a wheelchair while experiencing

Many places now have adapted well for those with disabilities and have for example opened up corridors and made slops for those using physical aids such as sticks, frames and wheelchairs enabling those with disabilities able to join in with social events with others.

Flight Centre offers a very competitive price. The prices are usually are lower than its competitors when it comes to domestic and international flights. It provides the option of different prices ranges. These price ranges depend on the services that a customer requests. It provides economy class, business class, premium class, and first class price ranges. Due to its affordable prices and good services, it has grown to become a 13.5$ billion business comprising of more than 30 brands. It works had to keep up with the competition by providing best possible prices while ensuring customer loyalty (Flight Centre the Airfare Expert).

In this assignment I am going to produce report which identifying the expectation of client for my chosen organisation which Tesco and I will link the expectation of client to the organisation and the method they use to provide the Services and meeting the needs and expectation of the customers.

Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. Good customer service is

This was an eye-opener for us to advocate for public transportation especially the bus to be modified to accommodate persons with physical disability using a wheelchair. A lift or a ramp could be provided for easy boarding of the bus. Additional space

We will always deal with a variety of different personalities and behaviours here. I speak to most customers on the phone and they could be calling for any number of reasons for example, an issue has risen with one of the windows we installed, or perhaps they are looking for a quotation. I have to be able to deal with a variety of

Customer service often require speedy response. If a problem needs a superior’s approval or being reported to someone soon, a worker can contact the person and get a response quickly without leaving his or her desk. It helps customers avoiding waiting for a long time and it lead up to even their satisfaction.

As a Senior leader I have vast experience in knowledge and resiliency. I am currently a Human Resources Tech 420A in the Tennessee Army National Guard. I am faced with dealing with different personalities that range from disgruntle, angry, and pleasant. Although, I work in a customer service business and I am required to provide supreme customer service at all times. I do not allow all the different personalities get me discouraged when I deal with those types of personalities. I am able to bounce back from all of the negative personalities that I have to deal with daily and yet still continue to strive to provide the best customer service for the Soldiers that are assigned to unit. Due to all of the Master Resilience Training that I have received in the unit, it has helped me greatly

Scheduling of customer service personnel to assist with checking in and boarding passengers including unaccompanied minors.

    A person with a disability, or handicap, can be defined as someone with a physical or mental impairment, which has a substantial or long-term adverse affect on his or her ability to carry out normal day-to-day activities (Employment 2). Handicap workers face many challenges in the work place that the average person overlooks. Also, many special arrangements and alterations have been made to the workplace for people with handicaps. Accessibility, transportation, workload, and salary are just some of the many issues that must be considered with the prospect of employing the handicap.

Over the years, company sustained low operation costs and tickets prices following well-developed strategy. Among other measures, it was able to keep prices low by flying only one airplane type, minimizing service and maintenance expenses, and convincing employees to cut gate turn-around times and make the airline more efficient (Fitzpatrick, 2005).