Customer Service Quality At Comcast Corporation Essay

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

Any change in the factors that make up the macro-environment can have a direct impact on the Comcast Corporation. These factors can affect the Porter Five Forces that shape their strategy and their competitive advantage over other firms.

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Customer service has to be above par if the business wants to keep a customer. Verizon Wireless has gone through leaps and bounds to try and stay ahead of the game, but in the last ranking, J.D. Power placed the company as third behind T-Mobile and AT&T in its customer care index rankings (2015). Verizon Wireless, as a technology service provider, should have plans to overcome any issues that may arise. Unfortunately, the company has done a poor job in using technology to fix problems customers may encounter. Verizon Wireless needs a push in the right direction if it wants to maintain customers and grow the business to an

Every Comcast employee must know how to provide the best customer satisfaction to their customers. In order to make a customer happy they must establish a great relationship with their customers. By becoming customer-focused they are able to reposition themselves and provide the very best customer service.

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

Comcast is now a nationally recognized name, but before Comcast became an empire, it was a small cable station with 1200 subscribers in Tupelo, Mississippi. Ralph Roberts bought the small cable station 1963 during a poker game with some friends. Throughout the years, Comcast has been able to grow and expand with the new technological developments and consumer appetite. Comcast has branched out from cable and entered the high-speed internet provider market, the telephone communications service as well as the home security surveillance. The company has utilized strategies to increase their growth and reinforce their recognized brand name, by providing customers more for their money, corporate social responsibility and acquiring and merging

Want to experience the world-class email services from Comcast? Contact Comcast technical support or try these instructions to configure Comcast email on your Windows computer system.

Comcast Corporation is the nation's leading provider of cable, entertainment and communications products and services, with 24.1 million cable customers, 12.4 million high-speed Internet customers and 3.5 million voice customers. Comcast is principally involved in the development, management and operation of broadband cable networks and in the delivery of programming content.

Comcast is one of the largest video, broadband Internet, telephone, and cable service providers in the United States. The company is a member of the fortune 500 company as the largest and profitable companies. Comcast ranking number is 66 in the fortune 500 company and is in third place as the largest telecommunication company. In 2011, Comcast has grossed 37 million with a 9.6 profit increase compared to 2010. Before the company can decide to invest, it needs to develop a business analysis. The business analysis includes

Comcast’s biggest assets are its stakeholders. A large variety of up-to-date products are not as valuable if you do not have good service to back those products up, as well as a good reputation in always putting the customer first. This is especially true in the technological field where customers lack knowledge of the new advances. Comcast provides excellent service for all customers’ needs with its very own online help desk. You can not only view your account statements but also obtain a wide variety of help and useful information. Comcast help offers a virtual customer service representative available 24/7 to answer all technical support and customer service questions. This service also allows you to search for your answer, use FAQ’s, email customer support

Customer service can help to build positive relationships with customers, increase sales and lead to loyal and returning customer which can have a positive effect on the business and indeed the industry as a whole.

Customer called asking if could he still use his windows live mail because he will be switching over.. CAE immediately informed the customer that he can but he may need to update his windows email. Though CAE asked whether customer has additional question, during the call, there was no sense of ownership nor accountability from the CAE’s end. Customer’s name was even asked during the interaction. CAE lacked probing. It wasn’t identified whether customer will switch to another provider or to Comcast. CAE could have made the customer feel welcomed or

Study findings show that strong leadership systems focus on customers, motivate employees, and implement their customer service vision. They also focus great attention on gathering the information needed to track customer satisfaction, and employees overall performance. Customer service should be designed and delivered seamlessly from the customer's point of view. Customer-driven operations lead to success. Decentralized, uncoordinated customer service provision makes for a most frustrating experience for customers.

The demand for high customer service varies between consumers and type of good they are purchasing. Customer service is a costly benefit to provide but it can bring substantial benefit.