Customer Service: Racism, And Discrimination In The Workplace

Almost everyone has heard the famous hymn, “Jesus Loves the Little Children,” but not all understand the true meaning when it says, “Red, and yellow, black, and white, they are precious in His sight. Jesus loves the little children of the world.” The moment sin entered into the world, perfection no longer existed. This loss of perfection changed the way humans viewed each other. It made one ethnicity view another ethnicity as inferior, and in doing so, created what people now know of as racism. For centuries, racism has been a part of society, shaping the way humans view each other, but with the aid of Young Women 's Christian Association (YWCA) - Stand Against Racism, racial discrimination and injustice can be eliminated.

When returning back to Wanzek’s after layoff I had noticed in my paycheck I had lost $2 an hour in pay when I had received a $2 raise and a gift certificate before layoff. I did report the loss of wage to Tina Harrison in Human Resources and she would e-mail Phyllis at Headquarters. Anthony Butler has

In our class readings and discussions, we discussed how efforts are being made to ensure equality in employment and to protect against social injustices. I was surprised at how white supremacy manifests itself in employment opportunities and interviews i.e. sometimes people get treated differently based on their race. This ties in nicely with how in the book, because the low-level jobs, which were known as negro-jobs suddenly got taken over by Whites. Many Whites campaigned to get Black kicked off from their jobs, which shows the injustices in the society at that time. In present America, however, because of the laws put in place the democratic rights of people of color can be protected to a certain extent. So, that job types are no longer

Businesses only have a limited amount of funds to their disposal. They must never waste any on customers who complain and are never satisfied. Jayson DeMers states, You only have so much time, money, and energy to dedicate to customer service, or to your business, and an unreasonable customer or client can quickly eat away at the majority of it.” Franchises only have so much to give before their well is empty. When it goes empty, companies depend upon satisfying customers to replenish what's been lost. Furthermore, it's essential that companies direct their attention towards consumers that make purchases. Dissatisfied customers will do the opposite. They'll go thru the hassle of bickering to the employees about the product they bought. Criticize

Unbeknownst to many, the workplace harbors a notorious serial killer; Race. There are several cases, notably that of Alison Parker and Adam Ward, where racial tensions in the workplace sparked hatred and resentment. Alison Parker and Adam Ward were murdered by Vester Flanagan, a coworker of theirs. As for why, The Louisiana Weekly states that Vester “sued his former employer for racial discrimination,” but the claim fell through. While his reasons do not justify his actions, racial discrimination is just as intolerable, especially in the workplace. But racial tension doesn’t come naturally to the workplace, it is brought by the people, people instilled with the ideas of their ancestors.

Service is a hard industry to be in. A prime example of this would be a dentist’s office, such as the one I work at. Many people are already on edge from just having to be there. Customer, or patient rudeness is very common and the people providing the service are supposed to be nice at all times. When a patient or customer is being disrespectful one should respond with kindness unless it gets out of

The Los Angeles Police Department has a reputation for using race as a basis to catch criminals. Racial profiling is the use of race or ethnicity as grounds for believing an individual is suspicious of committing a crime. Discriminatory or abusive behavior towards people of color affects the justice system and violates people’s human rights. The LAPD continues to use racial profiling against mostly African-Americans and Latinos. The use of racial profiling by the LAPD prevents the police from serving the whole community. Because of the LAPD’s neglect towards certain neighborhoods, the neglect causes those communities to not trust or want to work with the police. Racial profiling should not be used by the LAPD because it is immoral,

Race discrimination involves treating someone unfavorably because he/she is a certain race. Color discrimination involves treating someone unfavorably because of skin color complexion. structural racism, state racism or systemic racism is racial discrimination by governments, corporations, religions, or educational institutions or other large organizations with the power to influence the lives of many people.

All systems of inequality that exist today are products of pre-conceived notions. Historically, people of color have been subjugated to violence, maltreatment, and a scarcity of opportunities in the United States of America. Though it is important to acknowledge the modern-day institutions that uphold the oppression of black people, it is also important to recognize the institutions initiated these injustices. Racism as a modern-day institution is the consequence of slavery because the initial enslavement of people has historically been used as part of an economic agenda. Considering this, African slaves were perceived to be assets that were essential to the economy of the Americas. Nonetheless, while slavery was used as a system to promote the growth of economies, the decision to enslave any group of people is based on the preconceived notion that the people being enslaved are in fact inferior.

Working in retail for the last two years, I had many run-ins of becoming angry and frustrated. I have experienced many frustrating moments working behind customer service.

Racism consists of ideologies and practices that seek to justify, or cause, the unequal distribution of privileges, rights or goods among different racial groups. Modern variants are often based in social perceptions of biological differences between peoples. These can take the form of social actions, practices or beliefs, or political systems that consider different races to be ranked as inherently superior or inferior to each other, based on presumed shared inheritable traits, abilities, or qualities. It may also hold that members of different races should be treated differently.

minorities, and religions. The behavior replicates in schools, sports activities, working environment and now in police forces among others.

Prejudice in the workplace has come a long way in recent decades. But it’s still there, despite decades of activism, legislation and human resources programs to counter it and to promote an appreciation of diversity. Prejudice comes in qualitatively different forms, such as — racial profiling, religious, obesity, sexual orientation, age, immigrants, and gender — that have to be managed in different ways.

For instance, Jason Felix, a Human Resources Technician with College of the Desert describes his thought after having dealt with a rude applicant over the phone, “while physical labor is no walk in the park, dealing with people can leave you just as drained, if not more, and it can take longer to regain your emotional stability” (J. Felix, personal communication, January 30, 2017). After having been cut off, yelled at, and harangued, Jason had to still go about his day as if nothing happened. The use of good customer service in the face of disrespect is reminiscent Karl Marx writes, “the realization of labor appears as a loss of reality for the worker”. It is not the real person who is being polite but the person created for the work environment that is required to be polite. With this in mind, having to create an atmosphere of happiness when one isn’t feeling happy could result in the depersonalization of happiness with the self (Herpertz et al, 2016). The problem then turns into the employee not knowing whether they are actually happy or is only so used to being happy. How does the employee then adjust to the “real world” outside of the workplace? In A Managed Heart by Arlie Russell Hochschild, she speaks with airline attendants who must always create a positive space for passengers, their smiles being of most value to the company. One flight attendant interviewed is quoted saying, “Sometimes I

There are currently a few possible solutions to fix toxicity in the workplace. The first and most simple way is for upper-level management to sit down and talk with their staff. If there are problems that can be resolved, most HR teams are willing to do what it takes to fix them. In extreme cases this could mean firing one or more workers that are having a negative impact on the wellbeing of others. Another solution is to have a supervisor on-hand whose sole job is to maintain a proper workplace environment. Employees know that if any problems arise they can feel comfortable reporting them. This is one of the most effective ways of reducing workplace harassment. Lastly, the United States government has become increasingly concerned with problems in the workplace. Many stats have issued laws that describe what a safe work environment is, and how to properly maintain