Customer Service Representative For Manufacturing 2014 Essay

Overall, Target performed well in this analysis across all topics, but lacking in service. Service was the only topic where Target received a grade of one and needs necessary improvement. Target could also improve upon the shopability of its products, as some displays were unorganized and spread across the active wear section of the store. Other than these two topics, however, Target seems to be doing well for itself in regards to selling active wear, especially since it has an entire section of the store dedicated solely to C9 Champion, its own private brand.

product/ service bundles to meet customer needs. How can they do this and how can

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Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

I bring to the position 4 years of Production Engineering experience from the Manufacturing industry. There I trained new employees to operate the machineries safely. To date, the accompanying courses that I have effectively completed is correlated to the

Corning has a diverse product line that includes glass, ceramics, tableware, cookware, and auto parts. In order to offer such a diverse portfolio of products, Corning constantly reevaluates its production capabilities and deploys resources to improve productivity. The manufacturing and engineering team was developed internally and tasked with the responsibility of process change and improvement. The M & E team plays an integral part in Corning’s ability to garner new market share and leverage existing opportunities. For instance, the M & E team participated in numerous projects throughout Corning, but its core responsibilities include internal consulting, product quality assurance, and the smoothing the transition of products from R&D to production. The M & E team’s function is to solve problems by implementing long term solutions that facilitate process and quality improvement.

Ashley is a friendly and experienced Customer Service Rep. She is currently still with CareSource, but her hours have been cut drastically and she is now only on-call and she would like something more reliable. She is responsible for inbound and outbound calls providing service to members and providers. Prior to that, she was with Preferred Companies as a Customer Service Rep assisting Medicare/Medicaid patients. She started with that company on a part-time basis while working at Stericycle and then moved to full-time once Stericycle ended. That company ended up closing. Before that, she completed a long term assignment through Kelly Services at Stericycle in a high volume inbound call center. Bams Janitorial was her mother’s company where

Riordan Manufacturing is the leading global industry manufacturing company of plastic injection molding. With over 550 employees and their overall annual projected earnings of $46 million dollars, Riordan Manufacturing accredits their success to their focus on sales and marketing to gain additional business and maintain a good relationship with existing clientele. Although the company has been successful thus far, it is always important and essential to continually improve and take the business to the next level in order to stay competitive in today 's world. Who doesn 't want to be the best at what they do, and especially within the industry they represent? In

There are a number of ways a business can gain a competitive edge: excellent service, top of the range products, professional sales techniques and efficient and effective marketing strategies can contribute to the business and make us a market leader. Listening to our customers and acting on feedback can not only keep our loyal customers but encourage new customers. Having a recipe that incorporates all the above is a simple but effective method.

For over 10 years I have worked for large complex organisations in optimising E2E supply chain, As a Business Analyst at the Australian Red Cross Blood Service & Coles Myer, I have been responsible and accountable for business analysis, measuring business performance, re-engineering business processes and systems projects including building dashboard and reports. I have demonstrated the ability to work in and lead teams to facilitate the completion of project. I conducted stakeholder interviews, facilitated workshops to determine scope, gathered and drafted requirements, managed workflow, performed gap analysis (as-is and to-be) and managed stakeholders across the business to deliver several change management initiatives.

We function in a very competitive business environment in which quality and reliability are extremely important. We expect each employee to contribute to the quality and reliability of our

Baldwin’s strategy is focused on the customer whereby the company believes in customer service and provides reliability. The company believes in providing the same services to the low end sensor and high end sensor customers. The company’s competitive strategy is to stay in all the sensors markets by maintaining a minimum 2% growth, staying ahead in the industry by paying close attention to market needs and releasing products before the competitors, issuing long term debt and stock to raise funds, and investing heavily in the personnel and quality control. So far, the company has been able to meet and surpass its projected market share and growth rate as stated in the strategy plan and is looking to achieving more market share and growth.

I respect, understand, and appreciate the value each of the cross-functional teams brings to the table and their role in my success. I worked closely with the teams such as, finance, customer service, supply chain, warehouse, production, brand, buyers, and category management to execute a customer experience that would meet or exceed expectations. For example, when working on a large project/order I managed the external expectations by ensuring in advance internally the capabilities and capacity for the project/order can be met. For instance, by forecasting and talking with the internal teams to ensure a seamless process and predict any possible issued. In addition, I constantly had checkpoints in place and communications to understand and get ahead of any negative indicators that would impact delivery. In addition, I managed the customers’ expectation by keeping them abreast through delivery then follow up afterward which help to establish trust and ensure future business.

Study findings show that strong leadership systems focus on customers, motivate employees, and implement their customer service vision. They also focus great attention on gathering the information needed to track customer satisfaction, and employees overall performance. Customer service should be designed and delivered seamlessly from the customer's point of view. Customer-driven operations lead to success. Decentralized, uncoordinated customer service provision makes for a most frustrating experience for customers.

CK Products is a manufacturer and distributor of cake, pastry and candy products, accessories and tools based in the United States. The company currently sells to a variety of domestic and international markets to varying degrees. Puerto Rico is the current single largest global import market for confectionery products and accessories; accounting for 20% of total sales in 2014 for CK Products (Major, 2016). The value chain in its current form provides little quality control to CK Products for goods shipped and sold in Puerto Rico. This paper will explore the challenges and opportunities of CK Products opening a manufacturing and distribution facility in Puerto Rico in order to maximize customer satisfaction, quality control, and revenue.