Customer Service Services At The Service Provider Essay

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

The company knows the demands of the customers and they are well orientated in the service and the knowledge of the products and this is the element that makes them prosperous. Jean’s Rare Find Books belief in customer service and satisfaction enables a comfortable and peaceful atmosphere and in return produces a strong customer loyalty for the company. Customer satisfaction and customer retention externally and internally is measured by the perspective of the customers and thus implements the reason for the company’s prosperity. Customer perspective is a key factor on how the customer views the company.

All the staff have a lot of contact with the customers, such as on the

So when a sale is made, make it clear to the client that you welcome their input and that you would be disappointed if a problem exists that you were unaware of. This permits the client to let you know that they are experiencing a problem.

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Customer loyalty plays a very vital role in an organization’s success or not always, is a very interesting debate. It has been suggested at several literature that loyal customer generates ongoing revenue and they also assist in generating profitable business income to any organization. At the same time research also suggests that there are other views available in relation to the concept of loyalty. The important factor to understand is weather those factors lead to long term business profitability or not. In my opinion regardless of other considerations, customer loyalty plays a great input in the business benefits and revenue. Today’s literature review will put some light on both customer loyalty as well as other consideration. It will further emphases the importance of the customer loyalty aspect and its impact on the revenue of the firm by supporting the concept of customer loyalty.

Many service providers are continually assessing their ability to create customer loyalty, as Berry (1995) explores the direct relationship between loyalty and profitability through cost reduction and increased revenue per customer. It is the belief of many that customer satisfaction

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

7. Consumer loyalty needs to be increased: - The main recommendation is to increase the good relationship with the consumer at all. The reason is that if there is a good relationship between the organisation and the consumer then the benefit will be to the organisation as good relationship sometimes helps to reduce expense on the other factors like huge expense that is done on the advertising of the brand of the organisation. In Asian markets, areas such as relationship building and a ‘benefit-the-country’ attitude are sometimes more important than investing enormous amounts on advertising (LaForet and Chen, 2012).

My customer service philosophy is to go above expectations and provide superior customer service on every call. I use to work in a call center that monitors quality service. You could never determine which call is recorded so on every call I decided to ensure that I give each customer my undivided attention. Ensuring every call was handled in a professional manner and most clients felt I went above their expectations. I received tons of customer service feedback from customers explaining how delighted they were to have an agent that cared about their needs and wants. How I was able to do what they thought was impossible. I received several recognition awards, the company offered me an increased in pay and offered me a promotional role to a

1.1: The relationship between customers’ needs and expectations are that the customer expects to be aware of the product they are purchasing from you. They expect the seller to be fully aware of the product they are selling and be able to answer a wide variety of questions regarding the product. The customer must be satisfied with the product they have purchased and the seller must be confident that the customer is likely to return and recommend the product/services to others.

WFM does not tend to do much external communication in outreach to new consumer, they typically tend to focus on their culture and outreach to their current consumer and hope it extends through word of mouth. The few communications I see are the circulars that a customer can pick up at the customer service booth or upon entry of the store; I have never seen or heard of WFM using direct mailing. Recently WFM released an updated app that gives customers access to electronic coupons since they do not mail circulars. Occasionally a commercial for WFM would come on the television, however this is a recent activity which I believe should do with their decline in profits and a way to better their brand integrity after the lawsuit. However, WFM

* ADP manages the time-consuming tasks of payroll processing and employee payroll tax filing and ensures you’re always up-to-date with the most current tax legislation.

Customer loyalty is much harder to obtain that customer service satisfaction. The most important first step is to satisfy the customer by meeting their expectations. Customers only give a company one chance and if they aren’t satisfied they will not do business with that company again, as well as tell others of their experience. The next step would be to exceed the customer’s expectations. If a business goes above and beyond to assist the customer they begin to build loyalty. The next step is to truly surprise the customer. In order to dominate the marketplace the company must find a way to make them selves stand out with their product or service, accompanied with phenomenal customer service. Once this has been done customer satisfaction and loyalty will be gained. “Acquiring a new customer can cost four or five times more than keeping a current customer” (Bestmark, 2013). So it’s essential to keep the current customer’s happy and coming back for more.