Customer Service Skills

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

Customer service involves a consideration of what is needed to treat the customers in a desirable

Customer service is a term which means a measure of how well products and services meet or exceed the customer's expectations. It is important to have this within a business as it creates a good relationship with the client and you gain their trust, It increase customer life time value and retains customers to stay with your company and have repeat sales. Having good customer service will also reduce negative feedback such as bad words getting around about the company.

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. Good customer service is

Question 5How did you go above and beyond the call of duty when dealing with a customer?

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

Customer service can be taught anyone to a certain point. That being, interacting with the customer for their immediate benefit or encompassing positive language in their conversation with the customer. However, there are some who just don’t have the ability to interact with customers. Whether it be a personality trait, inability to interact with people, or they just don’t want too. The best way to start teaching good customer service skills is with management. Management must first develop a positive work environment in where they treat their employees. An environment where employees are treated badly fosters an avenue for them to treat customers the same way. As I stated, nearly everyone can learn basic skills along with exceptional customer service skills as well with extended training. But there is a certain percentage of people who have the knack for truly exceptional customer service skills, usually inherited with one’s personality. Things that can’t be taught commitment and enthusiasm, you have to like who you work for and what you do. This can be faked, how you find out? The employee finds a slightly better paying job usually with no relationship that the employee was previously doing.

9) Explain how to deal with different customer behaviours and personalities to achieve customer satisfaction.

Reflecting back on a time I receiving excellent customer service is when I worked as a sales associate at Big Lot’s, our customers are number one priority no matter what job position assigned such as a front cashier, floor, furniture, or freight associate, our goal is to greet customers in a friendly professional manner, answered customers’ questions, addressed problems and complaint in person and via phone, helping customers select products that best fit their personal needs, educate customers on product and service offerings, offering exceptional customer service to differentiate and promote the company brand as well as build customer confidence by actively listening to their concerns and giving appropriate feedbacks are all very important in obtaining an excellent customer service skills.

Recollect that they are your qualities and might be very diverse to the qualities held by your customers.

As a high school student, I was required by my parents to get a job. When I first read the directions for the assignment, customer service immediately popped into my head. With my experience working as a cashier I thought customer service would be the perfect social situation to use for this assignment. There are many situations in customer service where you would use of all the terms listed in the text. As the text says, "70% of jobs today involve some sort of public speaking."

Responsibilities included caring for two children ages three and five (at time of starting), prepared and served breakfast, lunch, snacks and occasional

3. The most recent significant event in my field agency that are challenging my values and my decision to enter the program was my conversation with a case manager that I was shadowing. I was asking him several questions but one important question was what were the pros and cons of his job. Although

Title: Discuss the four dimensions of customer service in a company. Give examples to illustrate your points.