Customer Service Skills Worksheet

needs. I also worked at the front desk at the facility taking care of all the parents and answering all

It is my responsibility to prepare the food for children and in the meantime to get involved in their activities. We support the children in their personal development in different ways: explaining situations, setting some interesting activities for

I go to St. James every other Wednesday. On Wednesday, the food truck is delivered to St. James Food Pantry. The assignment for the day is listed on the white board in the back of the pantry. The assignments state what bag a volunteers are doing and what contents needs to be in each bag. In each bag, the items will consist of one item from each food group on the food pyramid. St. James is about supplying their clients with nutritional food because they want to help clients not only physical but mental. After filling the bags that the specific person is assigned to, volunteers go to help other groups and organized shelves. At that time any open cases of food: are either stock them or put them in any assigned bags. Before lunch time, volunteers start to prepare the homeless lunch and for nutrition class. My job tasks, is to prepare the homeless lunch and lunch table. I have to prepare about forty-five sandwiches, desserts, chip and juices for the homeless in zip-codes St. James serves.

My job was to help separate and bag certain foods. A local pizza place donated a few boxes of pizza, which I bagged into singles for the homeless, which lacked cooking measures. We also separated fresh veggies, into two different size Ziploc bags, for different size families. On the 3rd floor, an older couple would bag food, according to a system they had in place. They would bag enough to fill a shelf; this made it easier when people came in. All the volunteers had to do was, take a bag that was about the size of the family

I worked at ShopRite as a CSA, some of my responsibilities included maintenance of food cases and cleaning of cutting equipment, Also responsible to make sure food case temperatures met the required standards.

My time spent at Community Harvest included a Thursday and a Friday where my first day spent there included packing bags full of food for senior citizens who would come to pick up their groceries throughout the day. Furthermore, each bag contained the same groceries which made this task fairly simple in comparison to my second day there. One my second day, I assisted those who were shopping for their groceries. Furthermore, I filled out forms which indicated how many pounds of food each person could take. My role was to keep track of 7-10 different shoppers at times while instructing them to what items they could take and how many pounds of those items. Senior citizens as well as those who are in an unfortunate situation benefitted from my actions due to the fact that I filled their bags with groceries and helped instruct people on what groceries they were allowed to

Our breakfast staff for the 2015-16 school consists of two people. Along with the intern who directly serves the breakfasts having to complete four hours of training, so does the director of the school breakfast program. I serve as the director of our breakfast program and have to complete eight hours of training over the 2015-16 school year. As the program director, I am responsible for overseeing general day to day program management including, nutrition and menu planning, food production, procurement, record keeping, and

Three core competencies have been identified as a base to discuss Losing Tim’s potential contributions to the field, which include competency 2.1.1 - Identify as a professional social worker and conduct ones self accordingly, 2.1.5 - Advance human rights and social and economic justice, and 2.1.8 - Engage in policy practice to advance social and economic well-being and to deliver effective social work services. Paul tells the readers about a time when Tim was hospitalized in Connecticut for two weeks, while he was living in Austin, and the clinicians failed to provide him updates or conferences over the phone. Paul expressed his frustration and disappointment with the service and decides to drive through the night to make it to his son. Paul

In addition, families are encouraged to participate in the program through volunteer work. A monthly calendar is posted above the children’s cubbies for sign ups. Parents have the opportunity to spend the day at the program and help out as well as spend time with their child. Also, weekly schedules are posted for the parents to see what their child will be doing through out the day. The days are scheduled out for play time indoors and outdoors, nap time, lunch, and snacks. Teaching the children proper nutrition is essential in this time of their life, and because of that there is also a kitchen where healthy meals are prepared daily. A weekly lunch menu is also provided for the parents to what their children will be eating. Parents have the

A House Maid did random things and earned 16 pounds ($1,700) per year. The Between Maid worked in the kitchen or in the house. Every year they earned 15 pounds ($1,600). The Nurse of the house was the one raising the young children of the house. They would get 10 to 15 pounds ($1,100 - $1,600) per year. An Under Cook cooked for the staff and could eventually work his way up to Chef’s job.They earned 15 pounds ($1,600) a

Goal: Reduce the frequency and intensity of angry outburst from daily to no more than 2x week within 6 months.

Service health care Group nursing home, Fort Myers, Food Preparer. (April 6th 2016- June 16th,2016) Her duties including washing dishes and getting food preparation done within a period of time limit. She worked 20 hours weekly at a salary of $8.05/hr. The customer was laid off because her services were no longer needed.

Services include providing a nutritious meal approved by the state operated food program through early learning coalition. Additional services provided will consist of pre-kindergarten for ages 3-5 years of age, tutoring services for our school age children.

My guidelines for handling unhappy customers will be, use sensitivity to handle them. Allow them to vent their feelings. Make them comfortable to express their feelings. The “cheat sheet” for employee reference is as follows:

tivities: meal time, running errands,