Customer Service Within The Workplace

1346 Words6 Pages
BASICS OF CUSTOMER SERVICE WITHIN THE WORKPLACE The Echo 2012 Global Customer Service Barometer stated that “Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service” (3). Since business to customer interaction is a vital component in today’s economy, customer service is an essential topic that must be improved to consider a business successful with its attended audience. Formatting of this report includes the discussion of the concepts of what good customer service is, what bad customer service is, and how a business can improve its customer service. Each of the three topics will go into categories explaining them a step further in detail for the reader to fully comprehend what…show more content…
The 2011 Customer Experience Impact Report projected that “86% of consumers will pay up to 25% more for a better customer experience” (2). In the paragraphs below, good customer service is broken down into the definition, what the customer and employer view is, and how good customer service affects the reputation of the business. Definition According to Customer Service for Dummies, customer service is how well an employee is communicating and creating a relationship with a customer (1). Each business has either a mission statement or purpose that incorporates customer service into it. Customer service policies within businesses define how their employees should behavior when a situation arises with a customer. An example of a customer service policy is the policy stated on the Fairfield Inn & Suites in Grand Island on its website. The policy states, “At the Grand Island Fairfield Inn & Suites, you are our #1 priority. We promise you will be satisfied, or we will make it right. That is our commitment to you.” Policies like this one show how some businesses take customer service very seriously because their customers are of the most importance; although, most businesses have different views on what the true meaning of customer service is in their business. Customer View Customers will tell 9 to 12 people if he or she gets good service while purchasing a product within a company (Leland and Bailey 1). If a company treats its
Open Document