Customer Service and Company

This activity will provide evidence for Mandatory unit 838 – Demonstrate understanding of customer service for Diploma in Customer Service Level 3.

Maura Jean & Co. is a small business that is working hard to meet the needs and desires of their growing customer base. While doing so they are utilizing the internet and Face to Face interactions to deliver customer service in a meaningful, interactive way. By doing so they are touching on the deeper subconscious needs of their and the customer’s psychological needs of the biological chemicals: endorphins, dopamine, serotonin and oxytocin. They are striving to achieve what the United States Department of Labor deems to be Sewers and Tailors and begin earning the wages and yearly income as such. Customer Service is an important aspect to everything those at Maura

In addition to having implications for organizational performance, organizational culture is an effective control mechanism for dictating employee behavior. Culture is in fact a more powerful way of controlling and managing employee behaviors than organizational rules and regulations. When the company’s environment. To the extent shared values are proper for the company in question, company performance may benefit from culture.[5]

Depending upon the strengths of the organization, the culture followed in the organization can have a pervasive impact on the effectiveness of the organization. Employees belonging

In the Chapter One case study it focuses on how Zappos faces competitive challenges in a rapidly expanding industry. The Las Vegas based company has transformed over the years as an online retailer that sells shoes, purses, and an assortment of other clothing items. Zappos envisions that online shopping will account for over one fourth of all retail sales within the United States in the future. This business forecast has the online retailer focusing on key performance factors that will establish them as the company with the best service and selection. Already acquired by a reputable online retail giant, Zappos is relying on a solid culture, brand, and business strategy to propel them to the next level.

Attached is our proposal, “Investing in Human Capital: A Recommendation Report.” At Assess the Best LLC, we seek to solve your employee related challenges by providing a total employee lifecycle solution. By investing in your greatest asset (human capital), productivity, sales, motivation and customer service levels will increase and employee turnover will be reduced. Our solution includes leadership training and development, employee training, management, and hiring tools to help you succeed.

Customer service is where it all begins. It is from the moment of meeting a customer to the moment of saying goodbye. Customer service is the root to a successful business and one of the most important aspects. However, most businesses, of all kinds, lack good customer service and lacking good customer service can hurt a business in many ways. I am employed at David’s Bridal in Baton Rouge and have heard of many customer complaints. My solution to this problem takes three steps. When hiring, an interviewer should look for extensive experience in customer service, followed by very frequent customer service training among employees, and finally giving an incentive to employee for having good customer service and encourage them to continue.

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Zappos’ is based on the providing customer with happiness while purchasing process and their philosophy is that if they will keep strong customer relationships then they will be delivering the customer satisfaction. The profitability of business depends lot on the customer satisfaction and this is the reason behind putting much efforts in maintaining the customer relationship and providing them best services and this is one of the greatest strengths of the company. Another strength of Zappos’ is the honestly dealing the customers this also helps building the customers’ confidence on the website.

One of the world’s most successful online retailers, Zappos, has garnered substantial amount of attention in recent news. Zappos delivers an array or products over the Internet, such as shoes, handbags, offering free and fast deliveries. The company, which was newly acquired by Amazon for about $1.2 billion, remains as an independent subsidiary (Sanghera, 2015), retaining Tony Hsieh as the chief executive officer (CEO). However, as Zappos grew, innovations slowed, and the infamous company culture began to lose momentum with an expanding workforce and having more managers joining the ranks (Gelles, 2015). Hence, all eyes are set on the multi-billion dollar company, known for it’s unmatched customer service and eccentric company culture (Mitchell,

Zappos.com owns a consistent share of shoe buyers’ market and maintain a solid and prominent position in online retailing. Although the numbers suggest that the company serves the US market like no other company, an expansion of its current share should be considered. Even thou the investments that this would require, we agree that Zappos could expand and build a stable source of competitive advantage by producing its own shoes line, followed in the future by it’s own shoe related wear line.

Zappos.com owns a consistent share of shoe buyers’ market and maintain a solid and prominent position in online retailing. Although the numbers suggest that the company serves the US market like no other company, an expansion of its current share should be considered. Even thou the investments that this would require, we agree that Zappos could expand and build a stable source of competitive advantage by producing its own shoes line, followed in the future by it’s own shoe related wear line.

In any kind of business the main key is to have good customer service. The standpoint for any salespersons is to how they present themselves in the company. Companies that show extremely good customer service will normally become the company of choice because with good customer service comes with more customers from other companies. With good service support it is the easiest route to success in building a strong company with custom relations. When a customer sees that good service is provided they will most likely come back for more future product needs or services. Every year companies critiques, market researches, company reviews, rates, and recommend ratings for customers to get them the best customer services available.

When it comes to providing customer service, customers want quality, assurance and their demands met. Companies have a commitment to give good customer service. GE (General Electric) is ranked one of best companies that provide excellent customer service. Their commitment, training and quality to the customers for decades is how they gotten to the top. Meanwhile, AOL is ranked as one of the worst companies that provide poor customer service. There rude deposition, unethical guidelines and disgraceful quality is why they are going out of business.

The Zappos organization, in my book, is considered scarce in the aspect of customer service. There are little to no company that can even compare to its outstanding and distinguish customer service that they provide. I will be discussing several aspects of the Zappos organization in this paper.