Customer Service and Holiday Retreat Essay

Satisfied customers can be the best advocates, which is why customers’ needs should be satisfied every time.

Section 1 – Understand the factors that affect an organisation and the customer service role

product/ service bundles to meet customer needs. How can they do this and how can

paying customer, and having to listen to whatever he tells her to do. Their prime hours are from

A.a. Following best practise within my work role would mean good role model for the children and other members of staff,

Discuss and demonstrate your understanding of employment legislation and practice that has to be adhered to when managing the provision of your service.

Section 1 – Understand the factors that affect an organisation and the customer service role

1) Complete summary of the case study that identifies the key problems and issues, provides background information, relevant facts, the solution employed, and the results achieved.

Dropbox Assignment 5: Read the Case Study 7.2 Karla, African American Salesperson and Case Study 7.3 Karla Gets Promoted (Carr-Ruffino, p. 269 - 270). What might be happening behind the scenes here? Key issues? Root problems? What do you think Daniel should do? What do you think Karla should do? Create your discussion using the 4 key steps of a Case Study: Step 1: Identify surface problems, Step 2: Ask Why-Why to get root problem, Step 3: Generate solutions, and Step 4: Take action or make recommendations. Provide solid support for those recommendations.

• give an example of how you would change an element of the customer service

When we got some problems, such as customer complains. For example, one customer ordered one fish & chips. The special order from that customer was no chill, but one front staff didn’t mention it to us. So we served it normally than the customer complained it. We told the staff who got that order to apology to the customer. We offered one soup to the customer during waiting new fish & chips. As result of that the customer accepted our prompted acts.

Provide a means for customers to provide feedback after calls to acquire their satisfaction score on the overall service experience and allow them to point to areas that need improvement

The Hotel is situated in the bustling East Cork market town of Midleton, located just 14 miles (15 mins drive)

Customer satisfaction is the backbone to being successful with in a business atmosphere. Steve and Dana were obviously not satisfied because their experience did not match their expectations (customer satisfaction was not reached). For this

Approach – A detailed analysis was carried out to consider how the organisation has adopted a customer-oriented approach as their key strategy for improved business. This includes factors like increased loyalty of the customers,