Customer Services At Datatronics

1010 Words Apr 3rd, 2015 5 Pages
Case study ---
Week ---
Customer services at Datatronics
Wilmington University
IST 7100 IT Policy and Strategy
, 2015

Introduction 3
Problems Identified 3
1. Budget allocation 4
2. Taking authority of customer services 5
3. Maintaining website 5
4. Feedback by customer 5
5. SWOT analysis 5
6. Team work 5
Conclusion 6
References 7

Datatronics is a leading organization which serves their customers with Enterprise resource planning integrated solutions. Matt, leading a small team of developers at E-Z RP for fully integrated CRM/ERP/service management suit for small and medium sized enterprises. Matt’s team was working actively for sales and customer group. EZ-RP was
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Company website need to be redesigned and unified across all product groups. And also the website should include frequently asked questions tab for the customers where they easily find the answers to commonly asked question which will be helpful for the customers to simplify their question without calling the customer services.
Feedback by customer- I think it’s essential to have a record of all the customers with their feedbacks and at the same time a log of happy and complaining customers depending upon it. A feedback message or a call should be included after the attending to their question is completed. This way we can increase our productivity.
SWOT analysis – Including SWOT analysis into the customer service department will give a structured planning method to evaluate the strength, weaknesses, opportunities and threats that may occur anytime in services.
Team work – It is always advisable to have work ethics and respect to every fellow member in the team. There should always be a perfect business and structural plan to showcase organizational benefits.

As E-Z RP has been acquired by the company like Datatronics there will no change in its present reputation and always top priority for every company to maintain it. The main reason for which the Datatronics was attracted by the E-Z RP was because of the customer services they have. In spite of
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