Customers Cheat Sheet Analysis

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My guidelines for handling unhappy customers will be, use sensitivity to handle them. Allow them to vent their feelings. Make them comfortable to express their feelings. The “cheat sheet” for employee reference is as follows: • Greet with personal or friendly greeting. • Listen. • Stay calm. • Repeat their concerns. • Apologize • Use warm and friendly voice tone. • Use positive words. • Be empathetic. • Do not argue with the customer. • Be assertive. • Present a solution. • Be professional.
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