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Cvs Pharmacy Case Study

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On November 6th, CVS Health announced that it would begin offering next-day delivery of prescription drugs and even same-day delivery for some of the big cities next year. The major cities include Miami, Boston, Philadelphia, Washington, D.C, and San Francisco. As for the next day delivery service, it will be soon available for local stores for the rest of the country. The delivery fees have not been set yet, but it is assured that it will be at a very reasonable price for CVS pharmacy customers. By offering this service, it can help with the goal of meeting the customers’ needs when they need the medication relatively soon and at the comforts of their own home. This expansion is also placed in the hopes of improving their retail sales as it has declined over the year due to the major hurricanes these past …show more content…

Having CVS Health announce that they will begin offering next-day delivery and same day delivery services for their customers seems like a very good idea for the customers. However when you look at the technicalities that pharmacies have to do to make it happen is a lot more complicated than it seems. On top of pharmacists and technicians processing and filling the prescriptions for patients that still come in to the store to drop off or pick, they have to also prioritize the prescriptions that would need to be delivered by a certain time. Not only that, there could be complications with technology that could occur such as the prescription not being received or sent, or a possibility that the delivery order gets lost in transit or delivered to the wrong person. I feel like it’s a good idea that needs to be further developed to ensure that no errors can occur with the new service. For example, to make sure that the person is there to pick up the delivery order and have it be signed to ensure that the person has received his or her medication

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