D2 Unit 2 Computer systems

3201 Words13 Pages
|P2 P3 M1| Principles of effective communication
General Skills

Cultural Differences:

Cultural differences are present wherever you travel to, you will come across cultural differences, and these can vary quite a bit, such as the language people use e.g. English people say "Chips" compared to Americans who say "Fries”. A businessman may find himself in the middle of cultural differences quite often and thus, will have to devise methods as to how to make sure no one is offended or that he is fully understood. Certain methods he would use to overcome such issues are greeting people on a last name basis. Also refraining on using most signed gestures, as they can vary in meaning quite greatly, for example, the English gesture to say
…show more content…
if someone is lying, they can often be called out on it due to certain cues such as scratching or excessive facial expressions. There is also a technique that can be used to speak to deaf people called signing. A person can maintain a full conversation with someone who cannot hear by using their hands to sign words and letters.
Positive language:
These forms of communications can all be conveyed as either 'positive ' or 'negative ' For example. maintaining eye contact and smiling could be considered positive language as they show that you are interested, happy and non-threatening. Also, a higher pitched voice tone can express enthusiasm and willingness.

Negative Language:
Negative language can also be used to express emotions opposite to those described for positive language. Where maintaining eye contact and smiling show enthusiasm, interest and kindness, not maintaining could show a complete disinterest, being bored and rudeness. Frowning is another form as negative communication as it shows negative emotions such as confusion and anger.
There are also type of negative body language such as crossing your arms and your general stance. Crossing your arms could be seen and obstructive and indifferent and expressing that type of negative body language will likely impact and effect the flow of conversation and possibly upset/anger those around.
Active Engagement:
Whilst in conversations, we can determine the feelings and interest level of the other
Get Access