|P2 P3 M1| Principles of effective communication
General Skills
Cultural Differences:
Cultural differences are present wherever you travel to, you will come across cultural differences, and these can vary quite a bit, such as the language people use e.g. English people say "Chips" compared to Americans who say "Fries”. A businessman may find himself in the middle of cultural differences quite often and thus, will have to devise methods as to how to make sure no one is offended or that he is fully understood. Certain methods he would use to overcome such issues are greeting people on a last name basis. Also refraining on using most signed gestures, as they can vary in meaning quite greatly, for example, the English gesture to say
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if someone is lying, they can often be called out on it due to certain cues such as scratching or excessive facial expressions. There is also a technique that can be used to speak to deaf people called signing. A person can maintain a full conversation with someone who cannot hear by using their hands to sign words and letters.
Positive language:
These forms of communications can all be conveyed as either 'positive ' or 'negative ' For example. maintaining eye contact and smiling could be considered positive language as they show that you are interested, happy and non-threatening. Also, a higher pitched voice tone can express enthusiasm and willingness.
Negative Language:
Negative language can also be used to express emotions opposite to those described for positive language. Where maintaining eye contact and smiling show enthusiasm, interest and kindness, not maintaining could show a complete disinterest, being bored and rudeness. Frowning is another form as negative communication as it shows negative emotions such as confusion and anger.
There are also type of negative body language such as crossing your arms and your general stance. Crossing your arms could be seen and obstructive and indifferent and expressing that type of negative body language will likely impact and effect the flow of conversation and possibly upset/anger those around.
Active Engagement:
Whilst in conversations, we can determine the feelings and interest level of the other
How to deliver positive nonverbal communication is quite simple. Starting with facial expressions, make sure they are positive, give a genuine smile, others can tell a genuine smile from a fake one. Fakes smiles will make you less approachable, when a genuine smile makes others feel welcome. Maintain eye contact, but do not stare. Maintaining good eye contact shows that you are focused on the other person. Staring is seen as standoffish. Leaning forward shows that you are interested, but distance yourself correctly, use the space around you. Otherwise it is seem as intimidating or awkward. Adjust nonverbal signals according to the context. If you are responding or listening and your
Facial expressions through non-verbal communication are a sufficient way in listening, expressing emotion and giving feedback. Non-verbal communication is a vital element of interpersonal communication as it helps express emotion and personality through the process of exchanging information (Eunson 2012). Non-verbal signals such as facial expressions can be defined as
Make an effort to avoid nonverbal responses, such as nods or headshakes. Remember that body language, like outstretched arms or facial expressions, may be un-seeable.
Body language plays an important part, for example folded arms can indicate you are being defensive or not open to suggestions, whereas slouching, hands on hips, rolling of eyes and huffing can seem rude and disrespectful.
People respond to courtesy and feel comfortable when they know they have your respect. This helps them to be open and willing to ask questions when they don't understand something. By making people feel comfortable, you help them to be better listeners. Avoid words that require a dictionary when communicating cross-culturally. Pepper your communication with words that everyone understands.
Facial expressions can say a lot about a person’s mood. A simple gesture like a handshake or a | |smile expresses an immediate emotion that often doesn’t need to be accompanied by words. Non-verbal communication can also be | |represented by things such as illustration, photographs, drawings or signage. | | | |The effect of the different types of communication will depend on whether it is intended to be formal or informal. In formal | |settings, such as business, it can be very official, precise and straightforward, whether it be by written minutes or notes, | |or a spoken conversation with little flexibility and a rigid tone. Formal conversation often occurs between people who have | |not met before or who may have a position of authority over another. | | | |Informal communication is much more of free and casual between people who usually share a rapport with each other. It requires| |people to be on a similar wavelength, such as friends and family. It isn’t rigid and doesn’t follow rules and is often not |
They say a picture paints a thousand words, and the same can be said for Body language. Body language definitely plays a big role in influencing communication, by observing body language alone it makes it easy for you toidentify whether somebody shows interest or puts value in what you are saying. It also allows you to make pre judgements about an individual. For instance an audience or an individual can perceive a speaker/someone as arrogant based on the body language he makes and not the content. Making body language a priority for effective communication.
Facial Expression: The facial expression such as happiness, sadness, anger and fear helps a lot in conveying a message. These facial expressions are similar all over the world but non- verbal communication and behaviour varies hugely between the cultures in the world.Since the look on a person’s face is noticed , before we hear ,facial expression contributes a lot in a successfully non-verbal communication .
When trying to communicate my feelings during standard conversation, exaggerated facial expressions and body language are ideal. The issue comes in an interpreting setting where my role is to provide consumers anything other than my personal opinion. For example, if I were interpreting in a medical setting and the clinician (the hearing consumer) were delivering an ominous diagnosis to a patient (the deaf consumer); I wouldn’t have the right to allow my facial expressions to express an opinion about the severity of the diagnosis. Likewise, if I didn’t like this
Communication can be used in many ways by using different methods. Individuals from different backgrounds can communicate by doing whatever is comfortable to them, whether it’s communicating in their own language or if they can’t verbally communicate they may use sign language. Individuals could use body language and facial expressions to express their needs or what they would like.
By observing us children learn how to interact with others, accomplish goals, and get along in the world. We are the examples, and what many do not realize is that our non-verbal messages and actions are stronger than our verbal ones. Non-verbal communication consists of expressions, tone of voice, eye contact, and actions. The way you listen, look, move, and react tells the other person whether or not you care, if you’re being truthful, and how well you’re listening. When your nonverbal signals match up with the words you’re saying, they increase trust, clarity, and rapport. When they don’t, they generate tension, mistrust, and confusion. There are many different types of nonverbal communication. Together, the following nonverbal signals and cues communicate your interest and investment in others.
The aspect of nonverbal communication has been studied extensively for at least four decades. During the 1960s, volumes were printed about "body language." While that label has become trite to the point of jokes, the subject itself is valid and has been given a more appropriate label: nonverbal communication. Words, in and of themselves, do not convey the entire message in any communication interaction. There are always nonverbal cues. Even in a telephone conversation, there is are cues in terms of voice inflection, tone, volume, speed. Loudness and/or a harsh tone, for instance, communicates hostility and/or anger. Whether the speaker means to convey that message or not is immaterial because it is the listener's interpretation that will set the tone for the rest of the conversation.
Nonverbal communication is behaviors and characteristics that convey meaning with out the use of words. Sometimes accompanying verbal messages, to clarify or reinforce them. (Floyd, Communicating Nonverbally, 2013) It is said to be true that nonverbal communication sometimes gives more information that verbal communication. People’s facial expressions, gestures, and personal appearance are all forms of nonverbal communication and it relies on our sense of vision. For instance, when my sorority and I get together for a meeting and the president of our chapter stands up in front of everyone to share information, it is important that we let her know that we are interested by nodding our head in agreement, smiling at her, clapping our hands, and keeping eye contact with her so she knows our focus is on her. For our chapter it is important to reassure our president that we are listening and focused on what she has to say by using nonverbal behaviors. Without nonverbal communication, it would be hard to tell when someone is interested or not in a conversation. Nonverbal communication helps us maintain
They will need to adapt to differences in language, etiquette and industry regulations. Every country has a different way of communicating. Even among English speaking countries the accent can differ greatly. In my own experience it is difficult at times for Americans to comprehend the Australian accent so when it is an entirely different language it is even more difficult to make sense of things. People’s gestures and expressions can mean different things in different cultures and it is important to know these differences so as to not offend anyone.
With my siblings, we tend to use body language when we are out in public. We do this when we want to talk about someone we don’t like and we do not want to say it out loud. For instance, if we see someone that we do not like we look at each and laugh and look at that person we do not like. Another example is when we see someone who is wearing something ugly on and they think they are cute, we signal each