DHSS Investigator Case Study

You always notify me of any significant concerns and seek direction regarding those concerns when needed. During this year, it was imperative that all conversion reassessments were completed. You were instrumental in working through this process. You tracked the pending conversion assessments and worked well with me to develop and put into place a plan to complete these assessments. This included you assisting staff with data entry and completing data entry on provider conversions. You were a tremendous help in the Region reaching its goal for completion of these assessments. You continue to have a positive attitude toward what seem to be ever-changing priorities. This positive attitude is reflected in the attitudes of your staff whose priorities change from month to month.

Aaron, you have demonstrated knowledge of Department policies and procedures and pose questions when concerns arise. You have demonstrated an understanding and practice of HIPAA laws as is evident in your ability to remain confidential with all investigations despite ongoing inquiries from those that are not authorized including Reporters and various family members. Aaron, you have demonstrated knowledge of the Department’s goals and also Division programs as evidenced by your investigative plans including requests for HCBS, assistance with Medicaid applications and reinvestigations, and care plan or provider changes. Many of these cases required follow up after case closure which you completed thoroughly. Throughout your hotline investigations,

3 – Jana is meeting expectations for adhering to DSHS policies and procedures. She handles her behavior in accordance with DSHS policy and procedures. Furthermore, Jana maintains a positive leave balance.

The interviewee was contacted by telephone and gave a detailed description of what her job as a nursing informatics specialist entail and what it took to make it happen. The interviewee’s job title is Clinical Systems Adoption Liaison. The interviewee has been in this current position since March 2014. After

Sandra, you continue to gain proficiency in most routine clerical procedures, tasks, and assignments within our unit responsibility. The majority of clerical tasks you are assigned are completed in a diligent manner, and errors brought to your attention are promptly corrected. During this evaluation period, you have continued to gain knowledge and proficiency in all clerical tasks through consistent application of the instructive feedback you have received.

Krystal has my highest recommendation for the position of XXXXXXXXXXX. She consistently impressed me with her work ethic, customer service, and burgeoning clerical skills. Please don’t hesitate to contact me for any further information. Thank you for your time.

So she said, “Tony said this.., and Tony said that…” So I told her, “I am a good worker about to finish school in the next couple of weeks, and I was looking for promotional opportunities after 10 years of service.” She said, “I am sorry, but at this time there is nothing.” Then I requested, “Can I maybe go full time?” She said, “Sorry. I can’t do that.” I told her, “I have the skills to move to the next level. I would like more responsibilities in the department, because I have obtained skills to do them and the education.” She said, “Due to the company’s situation and what Tony had told me about your communication and performance, I can’t help you at this time.” I said, “Thank you for giving me the opportunity to speak with you. I hope that in the future, that I can be able to contact you again, and maybe you can reconsider me.” March 25, 2017 I Graduated From CSUSB with BS in Administration-Information Systems & Technology with minors in Computer Science & Film Studies. SEE EXHIBIT “K” Degrees and Certifications.

Your dedication to our department is remarkable. You have all the necessary skills and attributes that will carry you far in Information Technology. You are committed to resolving issues, engaged in contributing to a variety of departmental projects and passionate in seeing the IT help desk staff increase its technical aptitude and responsiveness. You communicate with your peers and superiors very effectively and you hardly ever are daunted in resolving complicated tasks and assignments. I have witnessed your growth over a number of years and am very pleased with its progress.

I am writing with regard to my interest in the technical writer position at Molina Healthcare. Since starting in Molina in 2009, and now being with the company seven years with my experience being in the contact center- I grew from an agent taking calls for inbound member services to my current role as supervisor for the HEDIS team. Also, I attended Long Beach City College and have taken courses in Office Studies which include: Microsoft Office, Customer Service, Keyboarding, and Business Communications. As a supervisor in the contact center, my role primarily consists of organizing the needs of the HEDIS team which is done by conducting monthly 1:1s, providing coaching, developing agents, and attending meetings with leadership.

I remain responsible for handling all types of inquiries received by the enrollment department. Working for two different offices provided me with great opportunity to interact with different type of people. I enjoyed being part of the team and work toward the common goal. I also enjoyed taking ownership and be responsible and responsive to different inquiries either from the patients, students, medical personnel, or other members on my team. I have become more detailed oriented and learned how to quickly think on my feet and prioritize tasks on a daily basis. The chiropractor team enjoyed having me at the office. Due to my diligence, dedication, excellent work ethics and having great personal relationship building skills, I was offered a permanent

Meghan has continued to progress in demonstrating her knowledge of policy and procedure. Meghan is aware of her responsibility to stay current with policies and procedures of our department. Meghan has become more confident in her work and doesn’t need to converse with her supervisor daily about her cases but does so anyway. Meghan is capable of working more independently now. Meghan is prepared with written questions and concerns when she goes out to interview an RA. Meghan has become knowledgeable of our HCB services as well. Meghan is capable of determining a client’s risks and whether or not they would benefit from services. Meghan has demonstrated her knowledge of HIPAA by making sure she has a HIPAA attached to all her cases. She understands

Thank you again for the referral. It was very important for me to justify it. To that end, I assure you that I never failed to apply the professionalism that was expected of me. I enjoyed the challenges of the position, and endeavoured to arrive early for work every day in order to prepare and activate the Reception desk by 8:30 am.

Carol, you regularly support clients and coworkers with prompt, competent, and professional assistance while conveying a friendly and receptive demeanor. You are quick to answer incoming phone calls, respond to email requests, and promptly acknowledge individuals entering our unit; this responsiveness results in strong, effective, and productive work relationships. In situations with the potential to create conflict or division you remain professional and respectful at all times.

I apply for IHSS on August 22, 2017. I received a package with a certification letter from my Doctor and a form asking for individuals who can verify my illnesses. I requested help to complete the application and never received a call back to assist me with the application. Nor did I receive any documentation explaining the program in the process. I received a package with a certification letter from my Doctor and a form asking for individuals who can verify my illnesses. I called a few times and try to ask some questions, but was told that the agent has 30 days to process the case. On August 24, at 10 am, who could answer a few questions when I got no response or any assistance I asked if my case has been assigned to a worker. I was

I am writing this letter in response to your posting for the Medical Data Specialist/Receptionist at Student Health Services.