DHSS Investigator Case Study

A summary of the issues with the employee, the steps we have taken to date and feedback provided to the employee.

Aaron, you have demonstrated knowledge of Department policies and procedures and pose questions when concerns arise. You have demonstrated an understanding and practice of HIPAA laws as is evident in your ability to remain confidential with all investigations despite ongoing inquiries from those that are not authorized including Reporters and various family members. Aaron, you have demonstrated knowledge of the Department’s goals and also Division programs as evidenced by your investigative plans including requests for HCBS, assistance with Medicaid applications and reinvestigations, and care plan or provider changes. Many of these cases required follow up after case closure which you completed thoroughly. Throughout your hotline investigations,

3 – Jana is meeting expectations for adhering to DSHS policies and procedures. She handles her behavior in accordance with DSHS policy and procedures. Furthermore, Jana maintains a positive leave balance.

The interviewee was contacted by telephone and gave a detailed description of what her job as a nursing informatics specialist entail and what it took to make it happen. The interviewee’s job title is Clinical Systems Adoption Liaison. The interviewee has been in this current position since March 2014. After

Please write a brief personal statement (no more than 500 words) describing your interest in the Orientation Leader position:

Sandra, you continue to gain proficiency in most routine clerical procedures, tasks, and assignments within our unit responsibility. The majority of clerical tasks you are assigned are completed in a diligent manner, and errors brought to your attention are promptly corrected. During this evaluation period, you have continued to gain knowledge and proficiency in all clerical tasks through consistent application of the instructive feedback you have received.

Elizabeth, you continue to meet the expectations in this area. You are familiar with HCBS policies and procedures, but are quick to ask questions as different situations arise. You are knowledgeable on the automated systems and are able to provide guidance on those as needed. You understand the importance of HIPAA and confidentiality and have been quick to follow up anytime there is potential cause for concern. During this period, you assisted with completion of HIPAA Event Forms when a potential breach was identified and the cause was unknown. You have great interview/assessment skills and continue to work with participants in a very calming fashion.

Given what I have accomplished academically and professionally, in addition to my strong leadership and organizational skills, I am confident in my ability to succeed as the Patient Care Director on 14 South. It is my strongest hope that I will be extended an interview, where I can better detail my qualifications and the reasons why I would be an asset to your team and a strong candidate for the

Krystal has my highest recommendation for the position of XXXXXXXXXXX. She consistently impressed me with her work ethic, customer service, and burgeoning clerical skills. Please don’t hesitate to contact me for any further information. Thank you for your time.

I am a highly motivated individual with a thorough professional attitude that is necessary to work in a fast-paced environment. Having worked as a registration clerk, I have gained extensive enrollment experience working with members, while providing exceptional customer service on a daily routine. Preforming clerical tasks such as collecting member information, distributing prudent information to ancillary departments, reviewing members for eligibility and enrollment purposes have prepare me well for this position. As a go-to employee my ability

I just want say, Thank You for selecting me for an interview and taking the time to interview with me, today. I enjoyed hearing about the Processing Assistant IV position in the Appraisal unit. If I could contribute to your unit in anyway, just let me know.

Her performance rate finds her consistently surpassing the expectation for completed orders by 20 to 30 cases per month. Sandra can perform a variety of duties simultaneously and handles any given situations with ease. Accuracy is excellent quality Sandra has in that she is meticulous in reviewing her documentation and computer actions to assure those who follow behind her have a clear indication of the steps she has taken. . She is comfortable with change and has a systematic method to get her job done using her Outlook calendar along with notes posted in her areas to guide her follow up. Sandra is always conscientious about the quality of her work and is one of our most proficient customer service trainers. She listens well to participants to extract those critical details for work order creation. When the need for hearings arises, she is diligent in making contacts with collaterals which often include medical professionals to add credence to her professional

The reasons for applying to this post, was due to the rewarding nature of the job in assisting people from younger children to older adults. I am an enthusiastic indivudial who is confident in bringing about good work ethic and crucially participating in a successful team. I am adamant my flexibility and work ethic will meet the needs of the service in order to to operate in an administration role. I stronly believe in the stated values which were compassion , respect and empathy. Having completed an undergraduate module linked with professional practice and respect , I believe these values are essential and must be applied at all times under any given situation. This is why I believe the role suits to my strengths, in that under a challenging

I appreciate the opportunity you gave me to speak with you about the Clinical Information Manager position at Emergency Medical Associates on last week Friday. The job seems to be a perfect match for my skills and interests, and our conversation confirmed my desire to work with you.

So she said, “Tony said this.., and Tony said that…” So I told her, “I am a good worker about to finish school in the next couple of weeks, and I was looking for promotional opportunities after 10 years of service.” She said, “I am sorry, but at this time there is nothing.” Then I requested, “Can I maybe go full time?” She said, “Sorry. I can’t do that.” I told her, “I have the skills to move to the next level. I would like more responsibilities in the department, because I have obtained skills to do them and the education.” She said, “Due to the company’s situation and what Tony had told me about your communication and performance, I can’t help you at this time.” I said, “Thank you for giving me the opportunity to speak with you. I hope that in the future, that I can be able to contact you again, and maybe you can reconsider me.” March 25, 2017 I Graduated From CSUSB with BS in Administration-Information Systems & Technology with minors in Computer Science & Film Studies. SEE EXHIBIT “K” Degrees and Certifications.