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Dalman And Lei Case Study

Satisfactory Essays

At the operational level of planning, Dalman and Lei need to ensure that all store employees and managers are fully certified and fully trained on the day to day operations at the store. The store managers should be able to handle the day to day operations without needing the help of upper management. Store employees should be able to handle any store complaints without having to get managers approval. Dalman and Lei should also consider hiring an additional employee as an assistant manager to help assist with management duties should it be necessary. The crew supervisor should be in charge of training new and existing staff to ensure that customer service is always at its highest. Providing excellent customer service ensures that the customers

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