Daniel's Restaurant: Employee Handbook

The restaurant’s owner and matriarch is a Certified Sommelier and trained chef as is her daughter. They have been wowing visitors to their casual upscale bar and restaurant since 2004.

Treat our customers with sincerity, kindness, and respect, and think of new ways to impress, delight, and surprise them.

We provide best quality customer service to all the customers in order to maintain the good reputation in the marker. We provide all the safety procedures to our staff and provide the basic knowledge about OH&S. We provide work experience and knowledge. We are very successful in our business because we have efficient staff and they all are very hard working and dedicated to their job. Values & mission of my restaurant

Steve Ells, Founder and Co-CEO of Chipotle Mexican Grill Restaurant, states that, “Our focus on our unique people and food culture has created an impressive demand for a restaurant experience that is redefining fast food for the better.” This statement from Ells displays the foundation of Chipotle Restaurant’s success with their fast casual brand. This industry has grown 550% since 1999 due to customers seeking out fast yet healthier alternatives for their lunch and dinner (Ferdman, 2015).

“To give our customers the best food and beverage values that they can find anywhere and to provide them with the information required for informed buying decisions. We provide these with a dedication to the highest quality of customer satisfaction delivered with a sense of warmth, friendliness, fun, individual pride, and company spirit” (Crafting and Executing Strategy: Concepts and Readings, 2016, p. 24).

It was really nice meeting you and Jason yesterday and I look forward working with you and your company in the future!

In New Mexico it is very easy to find a restaurant that serves “Latino” themed food. Often, these restaurants put their own spin into the food and it becomes New Mexican. However, if you look hard enough, you may find authentic food from other Latino countries. There are MANY restaurants in Albuquerque and they all serve delicious and unique meals. For this assignment I wanted to try something new and indulge in unique tastes that I will remember for years. I meticulously researched restaurants on Google and found one that caught my attention. Its name is Havana Restaurant. It is in Daskalos Shopping Center off Menaul and San Mateo and its hours of operation are 11 A.M. to 8 P.M (Google Search: Havana Restaurant Albuquerque).

This paper explores the mission, vision, values and principles of Chipotle Mexican Grill that guide them in the restaurant industry. Their key mission, vision, and values revolve around providing food with integrity and changing the way people think about and eat fast food. Chipotle’s principles include sticking to the basics of a simple menu and uncomplicated, interactive employee roles.

And finally it's just a great community to be around. Everyone is so positive and helpful. So what do you say, want to become a part of the

It was great meeting you last Friday. I’m looking forward being a part of your team!

They provide a level of service that the customer expect from any of the restaurant. The staff of this restaurant is well educated and highly trained. All the staff know that how to behave with the customers according to their behaviour. They offer a complete range of service. Nowadays everyone become health conscious. People well knew that what is good and is bad for their health. Restaurant provide fresh food, clean environment, and neat and clean

They expect me to be patient, clear with orders, not demanding, and aware of what is going on. I must know what food they just told me was done and where to take it, but first I need to pay attention to hear when my name is called. There is usually more tension between the kitchen and waiters than there is with any other workers. The roles are so different. The kitchen staff usually looks at servers as just wanting to get a good tip, and that we do not care the extremities the kitchen has to go to for us. It is important that servers respect the kitchen staff; they are in charge of the food we will be serving. “Servers, as mediators, need their food when their customers demand it: sometimes this is before the food is ready; at other times after. If servers demand food too early, cooks are stressed; but if they don’t pick up the food on time, the food is poor and the cook seems incompetent.” (Fine 105). This is the most true on Friday and Saturday nights. Everything seems to be more chaotic on these nights, since most people decide to go out. This is good because it brings in more business for the restaurant, but then there are always more unhappy customers on these nights as well. Overall, positive interaction with the kitchen staff can make amazing things happen.

Burger King is one of the most successful fast food restaurants in the world. Burger King has been very effective in applying their strategic vision and mission statement to build their brand. The leadership team has positioned Burger King for a path of continued domestic and international growth, because of a strong brand recognition and quality products. Burger King uses two generic strategies to deal with competition, they are differentiation and cost leadership. Cost leadership within Burger King is essential to minimize costs. This allows Burger King to control margins and operating costs. For Burger King to offer such competitive prices, they have to reduce operating costs, but at the same time they need to provide a quality product that the customers want. Burger King also uses a differentiation strategy. A good example would be the way they grill their products and the specific techniques they use for products such as the “Whopper”. The marketing teams has also formed slogans such as “Have It Your Way” and the most current slogan “Be Your Way”. These slogans attempt to form a differentiation pattern in the consumer’s minds. These marketing slogans are also used to attract new customers especially in the competitive market such as the fast food market. These techniques have allowed Burger King to reach out to new and current customers.

In order to achieve these strategies company undertakes a 5 P’s integrated approach to people, products, place, price and promotion. Company relies on its ability to continue to innovate and reinvesting in the restaurants to develop them according to system plans for world-wide growth, being consistent in providing excellent customer service and clean and friendly environment which enriches customers experience and create an overall difference that balances profitability with value.

To provide quality product, extensive menu of delicious foods, ensure customer awareness and loyalty and also have good publicity.