Darbi Nonverbal Communication

An individual’s religion can also have an impact on the way they communicate. Eye contact could be an

This process requires both the sender and receiver to be actively sending and receiving verbal and nonverbal information from one another and having a mutual understanding at the same time. Firstly, the interaction with Mrs Lai demonstrated effective nonverbal communication through the use of eye contact during the course of the conversation. By maintaining adequate eye contact, the receiver was able to recognise my attention was being directed at them even though there was a significant distance separating us. Studies from Hodge (1971) states that awareness is made apparent through eye contact and allows the receiver to constantly monitor feedback from the sender, and according to Argyle and Dean (1965) eye contact functions as a compensator for distance. In addition, gestures such as slight head nodding and smiling were used moderately throughout the interaction to indicate interest towards the speaker and helped to encourage further disclosure of information. Academic work from Garside and Kleiner (1991) suggests that nodding and smiling can be used as a cue to signify attention and interest, however, this form of nonverbal communication should not be used too excessively for it may indicate lack of sincerity. The use of active listening skill is also evident within the discussion (M4). By

Business communication is a skill not everyone has; it is however something that can be learned. Many people think of only verbal skills when working on their business communication; however some forget how nonverbal cues can affect a message. Nonverbal communication can make or break a business conversation. If a potential partner interprets nonverbal communication conveying a different message than the verbal does it can lead to complications when trying to close an opportunity. As the world has become more connected, the importance of knowing different culture’s interpretations of nonverbal cues has become more important than ever. Since 1950, the world trade has grown more than twenty-seven fold in volume terms (Expansion of International Trade section, para. 1). Technological advances have provided easier access to new markets and manpower which has changed the face of business as we know it. It is more important than ever to be aware of how nonverbal communication is received by others because nonverbal in order to be successful in business; nonverbal communication is just as important as verbal communication.

Non-verbal communication consists mainly of the things people do with their body language. There are times where words are expressed and non-verbal communication could help emphasize the message. A few examples of nonverbal communication are hand gestures eye contact, facial expressions as well as tone and volume. I was given this assignment to observe a situation and take note of the nonverbal communication that occurred. I also had to observe whether the non-verbals were able to execute the message and if the behavior was acceptable.

Technology can be positive through providing face to face live video and audio chats, but can also be detrimental when it comes to simple texting without nonverbal messages. Facetime has been able to provide expressions and voice cues that help bring meaning to verbal messages. Nonverbal communication is hard to fake and is more trustable. While, texting can be detrimental to relationships because the meanings of words are skewed since they don’t have nonverbal cues to give context and meaning to them. The relationships that is most influenced by technology is my friends at Uconn because we spend so much time together and the amount of closeness I feel with these people is no comparable to those affected only by technology because I feel a sort of closeness through maintaining a close distance to them and I have the ability to exchange vocal and facial cues.

Body language (the process of communicating nonverbally through conscious or unconscious gestures and movements). People all of the world use body language or gestures to communicate nonverbally. I personally think that nonverbal communication and body language are one of the biggest barriers in communication especially between one culture to other. Body gestures can be misinterpreted as rude or disrespectful depending on the country, region, or even the city you’re from.

Generally, I displayed very open body language towards the client to enhance non-verbal communication. Such body language included leaning forward in my seat to show interest (but not so much as to intrude on the client’s space) and using hand gestures- though these could stand to be more fluid. I also maintained a socially acceptable level of eye contact and nodded while “Grace Jones” was talking in order to convey that I was listening. In a sense, these methods also tie in with showing empathy, as it is an attempt to make the client feel heard and important.

First of all, I did not say anything that was unprofessional or anything that would upset the client. Her frustrations came from the Fee Schedule and Contracted Rates not being loaded and resolved in a timely manner. I explained to her that fees have been loaded in the Date Dictionary but not pulling in Allscripts. Therefore; we are currently working Linda, Brandon and yourself to get this issues resolved as soon as possible.

Reflecting to when I was actively listening to the speaker I can see my three main strengths which are, Posture of involvement where I maintained an open position, I was relaxed which indicated I was listening to the speaker, I believe I had great eye contact, as I was not staring at the speaker, I was softly looking at the speaker and her hand gestures. As the speaker entered the room I asked her ‘If she was comfortable with the Surroundings/environment.’ Which is the skill of Non- Distracting Environment. The area that I need to further my learning development in is Appropriate Body Language as I reflect on this skill set

In conclusion demonstrative communication and nonverbal communication is a way for us to listen and be able to respond to each other. Both of these are great ways to have better relationships in business and personal life’s. The effectiveness of the demonstrative communication helps us to learn and be able to understand the concepts of communication.

Nonverbal communication is behaviors and characteristics that convey meaning with out the use of words. Sometimes accompanying verbal messages, to clarify or reinforce them. (Floyd, Communicating Nonverbally, 2013) It is said to be true that nonverbal communication sometimes gives more information that verbal communication. People’s facial expressions, gestures, and personal appearance are all forms of nonverbal communication and it relies on our sense of vision. For instance, when my sorority and I get together for a meeting and the president of our chapter stands up in front of everyone to share information, it is important that we let her know that we are interested by nodding our head in agreement, smiling at her, clapping our hands, and keeping eye contact with her so she knows our focus is on her. For our chapter it is important to reassure our president that we are listening and focused on what she has to say by using nonverbal behaviors. Without nonverbal communication, it would be hard to tell when someone is interested or not in a conversation. Nonverbal communication helps us maintain

My assumption of facial displays is that they communicate the most information during interactions. I also believe that facial expressions allow individuals to figure out the truth about how someone is feeling.

What nonverbal communication skills and strategies could be used to communicate effectively in this situation?

Undeniably, presentations give individuals an opportunity to connect with your clients, colleagues, and other contacts. Presentations are a rich two-way communication environment. However, it is essential that you build credibility before, during, and after your presentation. In addition, authenticity is of the utmost importance; even if you plan and rehearse, authenticity must be maintained. With presentations, nervousness and fear can be overcome by numerous strategies to ensure that your presentation is effective. Moreover, it is crucial that your nonverbal behavior displays confidence, strength, and concern. Enhancing these strategies can assist you in delivering a spectacular presentation (Cardon, 2013).

Although there were times that I considered myself helping to deescalate the situation between Brenda and I, I was very much a part of the problem by being pass aggressive. Wood (2016) states that passive aggression is acting aggressively while denying feelings or acting aggressive. Verbally I could have tried having dialogue with Brenda to understand her perspective of what she was thinking to understand how she was feeling. I should have voiced how I felt, instead of trying to avoid the conflict, due to fear of what I might have inappropriately said. Wood states (2016), competent interpersonal communicators are sensitive to others and their preferences and choose their words accordingly.