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Daryl Bem's Theory Of Consumer Perception Theory

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Consumer perception applies the concept of sensory perception to marketing and advertising. Just as sensory perception relates to how humans perceive and process sensory stimuli through their five senses, consumer perception pertains to how individuals form opinions about companies and the merchandise they offer through the purchases they make. Merchants apply consumer perception theory to determine how their customers perceive them. They also use consumer perception theory to develop marketing and advertising strategies intended to retain current customers -- and attract new ones. Psychologist Daryl Bem originally developed this theory of attitude formation in the late 1960’s and early 1970’s when he argued that people sometimes analyze their …show more content…

One group was told that the man was paid $1 for his testimonial, while the other group was told he was paid $20 for it. The $1 group believed that he enjoyed the task more than how much the $20 group believed he enjoyed it. The two groups’ conclusions correlated to the feelings that the actors themselves expressed. Because the participants were able to correctly guess how the actors felt, it was concluded that the actors must have arrived at the way they felt from observing their own behavior as well. A number of studies since have confirmed that self-perception theory exists, and furthermore, influences us in many unexpected contexts. Tiffany Ito and colleagues conducted a study in 2006 to see if facial changes could trigger shifts in racial bias among participants. Participants were asked to hold a pencil with their mouths (thus inducing them to smile) while looking at photographs of anonymous black and white male subjects. The results showed that those who had been made to smile while looking at the black subjects showed less implicit prejudice towards black men after the fact than those made to smile while looking only at white subjects. Jeremy N. Bailenson, founding director of Stanford University’s Virtual Human Interaction Lab, reports on one study involving participants who are immersed

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