Day To Day Support Metrics

Patton Fuller is a community hospital that has been proudly serving the community since 1975. Patience care is number one, and they thrive to ensure each of their patients experience is as pleasant as possible. Hospitals are under enormous pressure to treat patients in the most effective and efficient way. By leveraging the best IT systems, health organizations provide the type of patient care with the speed and efficiency required by the market. By analyzing Patton Fuller’s IT infrastructure, a determination can be made about the network and the devices supported on it as well. The outcome of the analysis will be used to recommend new

Information systems assist Patton-Fuller Community Hospital in setting and accomplishing it goals of improving and collaborating interdepartmentally with management, employees, staff, and customers (Apollo Group, Inc, 2013). Proficient information systems objectives are to provide effective and efficient services; add profit and cost-avoidance; and social responsibility (Blue Avenue Associates, 2010). Patton-Fuller objectives are to improve the efficiency of the hospital operations, relationship with current and future patients, and support finance management (Apollo Group, Inc, 2013).

Data collected provides the health care organization, providers, administrators and the patients with valuable information. Tools assist the organization by measuring the performance data that provide the information to improve the patient experience and improve their care. These tools engage the organization in self-evaluation on an ongoing basis. These tools also provide and effective method of containing costs and provides the means to meet the regulatory requirements to improve quality care. Tools allow organizations to provide a

Healthcare information technology forms a pivotal part of today 's healthcare system. Improved quality of healthcare, patient safety, drastic reduction in medical errors and enhancement of care delivery is possible because of the induction of these solutions in the healthcare delivery environment. Today, healthcare IT solutions are enabling processes like planning, decision-making related to organizational development, strategic planning to drive growth, recruitment of competent personnel, managing employee benefits, payroll, intra-department communication, etc.

Reimbursement models are able to demand higher quality because of the widespread use of information technology (IT) in healthcare. Another example of this is the implementation of strategies required by the IMPACT Act of 2014. This act requires the reporting and collection of various standardized measures across multiple health care settings (CMS, 2015a).

Background: The Federal Agency for Healthcare Research and Quality (AHRQ) identified five goals for adopting health information technology (HIT) into the current health care systems that would significantly improve healthcare in America. (Abdelhak, Grostick, & Hanken, 2012, p. 82) These goals will help improve the quality of care within the federal health system by reducing medical errors, cost, and duplication of workload.

In regards to technology and how its influences healthcare today we see the use of EHRs, which allows for a high capacity healthcare environment by condensing patient information into an easily accessible form for all healthcare professionals. “EHRs allow us to collect meaningful data to determine the efficacy in which our units are functioning” (Biddle & Milstead 2016, p.12). This technology can help manage the high capacity hospital environment while not compromising quality. This

With the rapid growth in technology, many healthcare organizations have embraced the use of healthcare information technologies. As such, the information technology department has various staffs that perform fundamental roles in the information technology-related activities. It ranges from activities of customizing a software to implementing and maintaining a network to ensure effective system backups. In addition, these healthcare information technologies bring about other

Technology has had a role in healthcare for some time, but only recently has it matured to a point where it can support operational, business and clinical functions of healthcare organizations. In the past, many hospitals used technology for specialized departments and unique roles, but the concept of a complete electronic health record system did not exist until the early 2000’s. The American Hospital Association (AHA) Information Technology (IT) Supplement to the AHA Annual Survey stated that in 2008 only 9.4% of hospitals had a basic electronic health record (EHR) system (HealthIT EHR, 2014). They defined a basic EHR as having electronic clinical information that includes results and the ability to enter and view clinical notes. Without the ability for healthcare organizations to capture clinical information electronically, an online patient engagement solution cannot

The Computerized Provider Order Entry is effective program to help organization improve quality measures and financial margins. The CPOE is effective program; which monitors a hospitals current performance and calculates methods of improvement. For example, Trinity Hospital a leader in clinical intelligence to track and report across it members hospitals on systems wide quality measures (Balgrosky, 2015). The Clinical Provider Order Entry will help patients compare programs graded by the Center for Medicare & Medicaid and Hospital Quality Assurance. This program will further enhance the patient-centric model because patients will have comprehensive comparison of hospitals to make informed medical decision as to where they would like to receive treatment. The quality measures monitor readmission, complications, patient’s experience surveys and other categories. Patients are interested in receiving health care in top-notched care facilities that address their needs. Consumer needs are very important because translating into referrals by word-of-mouth or rankings. Technology plays a major role in an organization's success with supports Judy Murphy idea of enhancing patient’s health information technology

The variation in information needs across any healthcare provider organization forces healthcare information technologies (HIT) platforms, systems, processes and procedures to align its design to support the unique information needs of each department and role. The greater this alignment of HIT systems and technologies to specific administrator, doctor, nurse and lab technician roles, the higher the level of overall systems performance and results attained (Agrawal, Grandison, Johnson, Kiernan, 2007). Just as an enterprise has strategic information needs that help to define the future direction of the business, healthcare provider organizations also have a comparable set of strategic information needs. The administrative roles in healthcare providers need to have a consolidated view of the organization from a cost, quality management, service level, patient recovery rate, patient satisfaction and profitability standpoint as well (Middleton, 2005). All of these factors are often gathered together in a dashboard that administrators often rely on to manage the core areas of their healthcare business (Leung, 2012). Administrator's information needs are also longer term in nature and more oriented towards the development of strategic initiatives that will last several years, requiring

The success of Healthcare Management Information System (HMIS) projects is essential in health care delivery. However, system implementation is a challenging task and the success of the project depends on multiple factors (Safdari, Ghazisaeidi, & Jebraeily, 2015).To attain success, critical success factors need to be addressed for HMIS implementation. These factors can prevent issues in the implementation of the system. There are three characteristics of success factors: characteristics of the users, characteristics of the system design, and characteristics of the organization.

The most important quality an individual should possess to get through the Healthcare IT program would be a good support system. An individual cannot succeed without a healthy support system. Without personal support and professional support, an individual would travel a very difficult road to success. A good personal support system includes support from friends, family, or any individual that plays a key role within someone’s personal life. Work support includes a company that is willing to support and provide help with educational needs such as tuition reimbursement and other incentives. A manger that merits the decision to stay in school and the benefits associated with staying and completing the said degree. Co-workers that keep the individual on track and provide guidance are very important in a work related support system. Developing and maintaining a personal and work support system should go hand in hand. Just having one and not the other would still prove challenging for any individual to stay on track and complete the program.

The successful implementation and subsequent meaningful use of information technology solutions within a health care organization is a challenging and iterative process. The organization must engage in careful and ongoing strategic and tactical planning to ensure that the implemented technology will ultimately be effective and beneficial for its practitioners, staff, and patients.

Health information systems (HIS) are complex and it is helpful to understand advantages and disadvantages to some key components of a HIS. This section will describe the advantages and disadvantages of usability, interoperability, scalability and compatibility.