De-Escalation Case Study

Critical incident stress results from the crisis of a critical event such as a death of a loved one, a traumatic incident, or an officer-involved shooting. A crisis for an individual is defined as “the perception or experiencing of an event or situation as an intolerable difficulty that exceeds the person’s current resources and coping mechanisms” (James & Gilliland, 2013, p. 8). For a law enforcement officer, “Mitchell (1991) said that a critical incident is one in which the officer’s expectations of perfect performance suddenly are

4. Maintain a safe environment, monitor for suicide risk, provide brief, frequent contacts with the client, and provide opportunities for the client to express concerns, fears, feelings, and expectations in a nonjudgmental environment.

A crisis can be defined as a turning point, our habitual strengths and coping mechanisms have been surpassed and a new approach has to be developed. According to Barnes (1984:115) “crisis intervention focuses on the reduction of anxiety in the client alongside the mobilisation of hope and the restoration of a sense of autonomy and control over the situation.

In this step, it is extremely important for the counselor to see if the situation that the client is facing contains ethics. The counselor must be able to gather all the required information and get more understanding about the problem the client is facing. This can only done by strengthening the relationship with the client, if the client is able to trust you, he/she would be willing to tell you what they are facing. After the client is done describing the problem that they are facing, the counselor

In my opinion the beginning of the counselling session is one of the most important stage of the process, the client will be very nervous and will not fully trust the process they are about to embark on, their unknown journey they will be nervous. The Client may hold back what they are feeling until they have gained the trust of the counsellor, and know they are safe and in a confidential environment.

De-escalation Room:-Used for de-escalation for behavior that could potentially result in injury to self or others. This is not a consequence for behavior

The scope of Crisis Intervention Teams (CIT) is limited due to the newness of this model being implemented in different police departments across the country. The CIT model is being implemented in over 400 programs with different aspects taken from the original model. (Draine,J.,Ottati,V.,Schaefer,M.Watson,A.2008)Focusing on the how police officers deal with the mentally ill, and the spread of the police based CIT programs.

Crisis intervention involves three components: 1) the crisis, the perception of an unmanageable situation; 2) the individual or group in crisis; and 3) the helper, or mental health worker who provides aid. Crisis intervention requires that the person experiencing crisis receive timely and skillful support to help cope with his/her situation before future physical or emotional deterioration occurs.

According to, the American Psychological Association (2013) define, “crisis intervention as the brief ameliorate, rather than specifically curative, use of psychology or counseling to aid individuals, families, and groups who have undergone a highly disruptive experience, such as an unexpected bereavement or a disaster” (p.148).

From police interaction of the mentally ill, Crisis Intervention Training has been born with the focus on police officers being able to identify individuals who may be suffering from various type of mental illness. In addition to being able to identify if a person is suffering from a mental disorder, the training also teaches officers the skills to communicate with them in hopes to de-escalate the tense situation peacefully (Russell, 2012).

RCS is the servicer for the investor, Bank of America (“BANA”), which requires additional research from RCS on written complaints BANA receives regarding one of their loans. An email is sent to the Correspondence email distribution list provided as the point of contact for BANA. Once an email is received, CIT 361 is opened and the email is imaged into Nautilus. The CIT is assigned to a Resolution Advocate for research and response. Once the research and information is gathered, a reply email to the requestor from BANA is sent from Correspondence and includes a CC to Correspondence and the Customer Relations Manager. Once the confirmation is received that nothing further is required, the final email is imaged

In psychology, crisis intervention models are designed to help mental health professionals in dealing with a variety of situations. This is because the conditions surrounding patients, their friends or family have become severe enough that some kind of intercession is necessary. In the case of drug abuse, these tools are utilized to address the underlying problems and introduce possible solutions. To fully understand the best approach requires comparing crisis intervention techniques. This will be accomplished by: examining two different crisis intervention models and psychological first aid strategies. Together, these elements will highlight the most effective tactics for reaching out to individuals who are suffering from substance abuse.

This paper will discuss the case of Ariadne; it will summarize the diagnostic skills and techniques used to screen for addiction, aggression, and danger to self and others, as well as co-occurring mental disorders during a crisis, disaster, or other trauma-causing event. It will evaluate the key elements of the crisis, disaster, or trauma-causing event to include the nature of the crisis and associated risks, including client and counselor safety. This paper will differentiate the

Although not everyone that comes across a stressor in life will experience a crisis, some are unable to cope with the stressor in a healthy manner and eventually succumb to a crisis. If this person does not receive the adequate crisis intervention during this state, he or she is likely to be unable to function at the level he or she had been functioning before the crisis. This will inevitably lead to additional crisis scenarios for every stressor they must face in life. “This pattern can go on for many years until the person’s ego is completely drained of its capacity to deal with reality; often such people commit suicide, kill someone, or have a psychotic breakdown.” (Kanel, K. 2007).

Crisis intervention is a method that uses concepts of crisis theory as a framework to aid in understanding a client’s experiences and to provide a worker with steps to follow when supporting a client in a crisis (Roberts & Ottens 2005, p. 331).