Dealing with Difficult Patients in the Medical Field

With the development of the nurses understanding, the nurse will be able to clearly communication across relevant information. This will promote patient participation (Tobiano, Marshall, Bucknall, & Chaboyer, 2016) and empower the patients voice by actively involving them in the decision-making process. Per the Health and Disability Act (1994, as cited in Medical Council of New Zealand, n.d) patients should have their treatment explained to them, including the benefits, risks, alternatives and costs; as well as having the option to change their mind at any time. This all contributes to the development of a partnership and ensures that the patient will cooperate with tasks at hand. However, the lack of communication with the patient regarding their treatment can cause severe anxiety and ultimately a breakdown in the trust between the patient and the nurse. The successful implementation of this in practice can be seen in an observational study conducted by Tobiano et al. (2016).

Being in need of medical care can often be a stressful or anxious time for a patient. These feelings can be exacerbated if the patient feels intimidated by the healthcare professionals that are caring for them. Causes for such feelings can range from fear of negative judgements if a patient admits to tobacco use to lack of understanding the verbiage used by their doctor or therapist. “In the face of a poor or incomplete understanding, a patient will

4.1 By attending courses they might help you to understand the problems my patients have and have more empathy in their regards. It would also drive you closer and develop a better relationship.

d). Draw on previous assessments - These can be useful if the person has already had

21. Report any unusual or major changes in your patient’s health, cleanliness, physical care, actions and

Patients seek care and treatment in hopes of receiving confidential, unbiased, honest, and respectful treatment. They also expect that care providers maintain their personal values and beliefs related to their care. As healthcare

Good communication between physician and patient is vital for a patient to make an informed choice regarding their care.

The video presented the ethics and boundaries and factors that affect those boundaries such as addiction, abuse, absent role models, and patients assuming the professional shares the same feelings as he or she does. Then the video discusses issues the doctor may incur such as “special treatment” of patients, time management, poor awareness of feelings, and the response to the patient.

Patients come to the physician because of a problem that they are having and with that notion they are prepared to give full details of their problem. Giving information to the medical staff is a

Training and testing sessions would be mandatory for all staff. Including Dr. Hoffman. I would want him to lead as example.

Patients seek medical attention for preventative measures, as well as, diagnostic measures. Patients must have a trusting rapport with their collaborative medical team, as the nurses and the doctors are the people who they trust their lives with. Patients do not always present to hospitals, urgent cares, walk-in clinics, or even doctor’s offices only when they are sick; patients visit to ensure their good health will continue, treatment regimens are of benefit, changes that may be needed in regimen. When someone thinks of a patient they may think of some of these characteristics: illness, disease, hospital, medications, health, and prevention.

What nursing interventions and clinical skills were you able to perform that addressed the priority patient problem?

As a professional administering and delegating care to a patient you have a great responsibility to communicate with them. The world of healthcare is large and to the general public is utterly confusing. As the professional you need make the patient feel secure about the care they are receiving. It also lends itself to informing the families of the patient as well. If the patient is confused, it’ the job of the professional to be the teacher. It’s not enough for the information to be given, the information needs to be interpreted.

3. Understanding Emotions. This is the ability to determine if regarding another person, their emotions are about themselves or directed to you or in response to particular occurrence. Also means you have the ability to be aware that you’re upset at someone because you got a speeding ticket on your way to

There are a number of key elements that help to provide a framework that enhances truthful communication. Firstly, there is the need to develop open and honest communication from the very beginning of the patient-health professional relationship. Secondly, the health professional needs to use patient penchant as a “weigh” by asking them what they wish to know, how much they wish to know, and determining what they already know. In other words, it is a responsibility of the health professional to get a ‘feel’ for the situation, including the patients’ perception of the situation (Ashcroft, Dawson & Drape 2007).