Decision Making Is An Important Part Of Every Organization

2013 Words9 Pages
Although decision making is an important part of every organization, still all the decisions may not have major consequences. Some decisions might also not require a lot of time and thought. The decisions which are regular decisions or mundane decisions, in making those, one doesn’t spend a lot of time or thought. These straightforward decisions are called programmed decisions. Unique and complex decisions need a lot of thinking, time, information gathering and consideration of alternatives. Decisions which can have major consequences, they cannot be decided without figure and facts available. In such decisions companies are extra cautious. These kinds of decisions are called non-programmed decisions. (Fitzgerald 2002) Decisions can be…show more content…
Managers of IGT made this strategic decision to increase level of customer satisfaction. They decided to implement this new way of handling customer complaints but let employees decide to offer or not (based on the intensity of the complaint). If the complaint is legitimate, the employees can make their own decisions. In this case, decision made by managers is strategic decision; the one which is made by employees is operational. According to the understanding I gained from the interviews, IGT has a strong and effective communication style. It lets employees participate and contribute to the organization. Employees are clear about their job roles and there is no ambiguity. The decision-making process is very sound. Employees are included in the process. This shows that employees are valued at IGT. Components of communication Communication is the process of sending and receiving messages. It is a two-way process. Components of communication include the following: 1. Sender – person who initiates the message by encoding it 2. Message – it is idea that is communicated between the sender and the receiver 3. Medium – it is the channel that is used to send the message 4. Receiver – the person who receives the message and decodes it to understand it 5. Feedback – this is the response that is initiated by the receiver Barriers of communication There are many barriers to communication that exist in an
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